[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":-5,"_10":11},"actionData","errors","root",{"_713":714},"modules/__root",{"_711":-5,"_712":-5},"modules/(public)/pages/_layout","modules/(public)/pages/resources/help-center/[appSlug]/[articleSlug]/index",{"_12":13,"_14":15,"_16":17,"_18":19,"_20":21},"app",{"_22":169,"_24":170,"_171":172,"_173":174,"_48":175,"_176":177,"_178":179,"_180":181,"_182":183,"_184":185},"category",{"_22":44,"_24":45,"_46":47,"_48":49,"_50":51},"article",{"_22":23,"_24":21,"_25":26,"_27":26,"_28":29,"_30":31,"_32":33,"_34":35,"_36":37},"related",[],"articleSlug","cart-notes","id","cart-art-cart-notes","slug","title","Cart Notes","excerpt","sections",[38],"updatedAt","Sep 29, 2025","readTime","1 min","featured",false,"relatedSlugs",[],{"_22":39,"_40":41,"_42":43},"overview","content","

Cart Notes is a text box being hidden under a text line, allowing customers to put additional information for merchants such as special requirements or shipping notice. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","heading","Overview","cart-cat-getting-started","getting-started","label","Getting Started","icon","Rocket","articles",[52,53,54,55,56,17,57,58,59,60,61,62,63,64,65],{"_22":161,"_24":162,"_25":163,"_27":163,"_28":164,"_30":165,"_32":33,"_34":35,"_36":166},{"_22":152,"_24":153,"_25":154,"_27":155,"_28":156,"_30":157,"_32":33,"_34":35,"_36":158},{"_22":145,"_24":146,"_25":147,"_27":147,"_28":148,"_30":31,"_32":33,"_34":35,"_36":149},{"_22":138,"_24":139,"_25":140,"_27":140,"_28":141,"_30":31,"_32":33,"_34":35,"_36":142},{"_22":131,"_24":132,"_25":133,"_27":133,"_28":134,"_30":31,"_32":33,"_34":35,"_36":135},{"_22":124,"_24":125,"_25":126,"_27":126,"_28":127,"_30":31,"_32":33,"_34":35,"_36":128},{"_22":117,"_24":118,"_25":119,"_27":119,"_28":120,"_30":31,"_32":33,"_34":35,"_36":121},{"_22":109,"_24":110,"_25":111,"_27":112,"_28":113,"_30":31,"_32":33,"_34":35,"_36":114},{"_22":102,"_24":103,"_25":104,"_27":104,"_28":105,"_30":31,"_32":33,"_34":35,"_36":106},{"_22":94,"_24":95,"_25":96,"_27":96,"_28":97,"_30":31,"_32":98,"_34":35,"_36":99},{"_22":87,"_24":88,"_25":89,"_27":89,"_28":90,"_30":31,"_32":33,"_34":35,"_36":91},{"_22":80,"_24":81,"_25":82,"_27":82,"_28":83,"_30":31,"_32":33,"_34":35,"_36":84},{"_22":73,"_24":74,"_25":75,"_27":75,"_28":76,"_30":31,"_32":33,"_34":35,"_36":77},{"_22":66,"_24":67,"_25":68,"_27":68,"_28":69,"_30":31,"_32":33,"_34":35,"_36":70},"cart-art-add-ons","add-ons","Add-ons",[71],[],{"_22":39,"_40":72,"_42":43},"

Add-ons is a feature that displays special services or products offered by merchants—such as shipping protection, gift wrapping, and more—directly in the cart.

$\"\"$

Price settings

Fixed Price: A set amount charged for the additional product. Example: $5 for Shipping Protection.

$\"\"$

Percentage Price: A dynamic charge based on order value. !

$\"\"$

Initial Amount: The minimum charge, applied if the calculated percentage is lower than this value.
Percentage of Order Value: The percentage of the order total to charge.
Incremental Rates: Adjusts the charge in increments (up to 99 values). This price setting will create a product with 100 variants in your store with the formula:

Final charge = ** Initial Amount + (n×Incremental Rate) **

(n = ordinal number of the variant closest to the percentage of the order value)

Example: Shipping Protection is 10% of the order value, with a $5 minimum and $0.5 incremental rate. If the order is $2995, the charge would be $300.

Tier Price: The price varies based on order value, divided into defined ranges.

Example: $2 for Shipping Protection if the order is under $100, $5 if it's $101 to $500, and $10 if it's more than $500.!

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-multi-cart","multi-cart","Multi-Cart",[78],[],{"_22":39,"_40":79,"_42":43},"

The Multi-Cart feature allows you to create multiple shopping carts with predefined conditions—such as device type, customer location, or time-specific events. This helps you deliver a personalized shopping experience and optimize conversions effortlessly.

Default Cart: The initial cart that appears when you first install the app. It serves as the base setup before additional carts are created.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-trust-badges","trust-badges","Trust Badges",[85],[],{"_22":39,"_40":86,"_42":43},"

Trust Badges are visual indicators displayed in the cart drawer to build customer confidence and reassure them about the security and legitimacy of the transaction. These badges typically represent security certifications, payment gateways, guarantees, or positive reviews. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-display-conditions","display-conditions","Display Conditions",[92],[],{"_22":39,"_40":93,"_42":43},"

Display Conditions are the rules that trigger which cart is shown to the customer. These include:

Targeted Device – e.g., show a specific cart on mobile, desktop or tablet
Targeted Customer – e.g., logged-in customers or guest customers
Location – e.g., country-based targeting
Active Period – e.g., show a cart only during a specific time or promotional event !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-abandoned-cart","abandoned-cart","Abandoned Cart",[100],"2 min",[],{"_22":39,"_40":101,"_42":43},"

Key terms used in the Abandoned Cart feature

Cart abandoned rate:

The percentage of carts created but not progressed to checkout. This rate indicates how often customers add items to their cart but leave before starting the checkout process.

$\"\"$

Checkout abandoned rate:

The percentage of checkouts that were initiated but did not result in a completed order. This metric shows how often customers start the checkout process but leave before finishing their purchase.

$\"\"$

Behaviour funnel:

The Behavior Funnel tracks the progression of logged-in and unknown customers through key purchase stages.

Total cart The total number of carts created.
Cart abandoned The number of carts that were abandoned, either in the cart drawer or during checkout.
Cart checkout Number of customers who proceeded from the cart to the checkout page.
Cart paid The number of carts that successfully completed checkout with payment. This funnel helps visualize where customers drop off in the journey from adding items to completing an order.

Customer details:

Customer Displays the customer’s email address. If no email is available, show \"Unknown\".
Last seen The timestamp of the customer’s last recorded activity (e.g., adding a product to cart, entering checkout).
Abandon type Indicates the stage where the customer dropped off:

Cart → The customer added products to cart but did not proceed to checkout.
Checkout → The customer reached the checkout page but did not complete the purchase.
Paid → The customer attempted payment but did not successfully complete the order (e.g., payment failure).

Products The list of products that were in the customer’s cart at the time of abandonment.
Cart value The total value of all products listed in Products at the time of abandonment. ---

Product details

The product details include all the products that are added to cart, no matter if they are in the abandoned carts or are already paid.

Product The product name according to Shopify data.
Variant The specific variant of the product (e.g., size, color).
Checkout started The total number of checkouts that included this product in cart.
Abandon rate The percentage of sessions where this product is added to cart but the purchase is not completed. This includes both cart abandonment (customer left before starting checkout) and checkout abandonment (customer reached checkout but did not finish the order).
Abandon value The total cart value associated with all abandoned checkouts/abandoned containing this product.
Price The unit price of the product (based on the variant selected).
Total quantity The total number of units of this product that were added to cart, regardless of whether the checkout was eventually completed or abandoned. ---

For additional support with abandoned cart analytics, Ego currently provides free assistance. Please feel free to contact us anytime via in-app live chat or email: help@egohub.co 🤩

","cart-art-free-gift","free-gift","Free Gift",[107],[],{"_22":39,"_40":108,"_42":43},"

The Free Gift feature allows you to offer free complimentary items to customers based on specific purchase conditions. You can set up free gifts to show in customer's cart when they meet one of the following criteria:

Minimum Purchase Quantity – e.g., Buy 3 items, get 1 free
Minimum Spend Amount – e.g., Spend $50, get a free gift
Specific Products or Collections – e.g., Buy any item from the \"Skincare\" collection, get a free item

*Free gifts are not **automatically added** to the cart. Customers must manually select the gift after meeting the conditions.*

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-rewards-bar","rewards-bar","Rewards Bar","A 'Free Shipping bar' progress bar that motivates customer to buy more",[115],[],{"_22":39,"_40":116,"_42":43},"

When the customer starts adding products to their cart and you want to offer them some discounts based on their cart value, the rewards bar will serve as a progress tracker that helps them know how close they are to earning rewards. This will increase sales as people will want to buy more and receive valuable rewards. !

$\"\"$

Reward tiers are the milestones of the reward that customer has reached, and those tiers will be set through the Reward Types within the module. Reward types include: Free Shipping, Free Product, Discount, Free Gift.

These 4 types will be presented by 4 icons (In #1 template) in cart.
Their mechanism are different: Free Shipping and Discount will only change the icon (In #1 template) of the tier to visualize the reward. But Free Product will automatically add a product to cart when the cart value is larger than Minimum Amount, and Free Gift will work based on the set up inside Free Gift module Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-sticky-cart","sticky-cart","Sticky Cart",[122],[],{"_22":39,"_40":123,"_42":43},"

The sticky cart button is a button which is visible in all pages of your store. Customer can click this button to see their current cart drawer and the cart will slide from the position set up in the cart editor. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-position","position","Position",[129],[],{"_22":39,"_40":130,"_42":43},"

The Position feature allows you to rearrange the module placement within the cart drawer based on your preferences. The cart drawer is divided into two main sections: Main Cart and Checkout Box, which include smaller modules. The modules can only be moved within its original main section. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-upsells","upsells","Upsells",[136],[],{"_22":39,"_40":137,"_42":43},"

Upsells is a block within the cart drawer that displays one or multiple complementary/related products of the added main products. Merchants can use this to encourage customers to purchase a more expensive item, add-ons, or upgrades to enhance their original purchase.

Customers can add these items to their cart with just a few clicks, increasing the chances of additional sales. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-announcement","announcement","Announcement",[143],[],{"_22":39,"_40":144,"_42":43},"

The Announcement feature displays a notification bar with custom text and a countdown timer. When a customer adds a product to their cart, the countdown timer starts, creating a sense of urgency. This encourages faster checkouts and helps reduce cart abandonment rates. !

$\"\"$

Announcement can be utilized to show other content without a timer, for example promoting a sale campaign. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-express-payments","express-payments","Express Payments",[150],[],{"_22":39,"_40":151,"_42":43},"

Express Payment refers to special checkout buttons designed for certain payment methods like PayPal, Apple Pay, Google Pay, Shop Pay, and more.

These buttons take customers directly to their preferred payment method, making the checkout process faster and reducing the chances of cart abandonment. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-customized-text-terms-conditions","customized-text-terms-conditions","Customized Text (Terms & Conditions)","Add a terms and conditions checkbox & require customers to agree to your policies before checkout. It can also be used as a text line.",[159],"Oct 24, 2025",[],{"_22":39,"_40":160,"_42":43},"

$\"\"$

Add a customizable checkbox to your cart or checkout page for various consent and policy confirmation, such as checkout rules, terms of use, shipping policy, payment terms, tax duties, the new Canada import tariff notice, refund policy, GDPR/CCPA compliance, and more. You can also use it for seasonal promotions or special events like Father’s Day, the 4th of July, and Summer Sale terms. Additionally, this feature allows you to display a reminder text to inform customers of important updates or agreements before they complete their purchase.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-discount-box","discount-box","Discount Box",[167],"Sep 30, 2025",[],{"_22":39,"_40":168,"_42":43},"

Discount box is a field in which customers can type in the discount code. Instead of applying discount code in the checkout page, this field allows customers to use their code directly in the cart drawer, showing how the discount affects the order, hence making easier purchase decisions. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cmpv17ttx000o97b4207vce57","cart-drawer","name","Ego Cart Drawer","tagline","Slide-out cart with upsells & rewards","ShoppingCart","description","Setup, customization, and troubleshooting for the Cart Drawer app.","status","live","appStoreUrl","https://apps.shopify.com/opus-cart-drawer-cart-upsell","articleCount",47,"categories",[15,186,187,188],{"_22":391,"_24":392,"_46":393,"_48":394,"_50":395},{"_22":229,"_24":230,"_46":231,"_48":232,"_50":233},{"_22":189,"_24":190,"_46":191,"_48":192,"_50":193},"cart-cat-troubleshooting-faq","troubleshooting-faq","Troubleshooting & FAQ","Wrench",[194,195,196],{"_22":222,"_24":223,"_25":224,"_27":224,"_28":225,"_30":201,"_32":33,"_34":35,"_36":226},{"_22":205,"_24":206,"_25":207,"_27":207,"_28":208,"_30":201,"_32":33,"_34":35,"_36":209},{"_22":197,"_24":198,"_25":199,"_27":199,"_28":200,"_30":201,"_32":33,"_34":35,"_36":202},"cart-art-how-can-i-test-the-cart-without-enabling-on-live-store","how-can-i-test-the-cart-without-enabling-on-live-store","How can I test the cart without enabling on Live Store?",[203],"Oct 2, 2025",[],{"_22":39,"_40":204,"_42":43},"

You can play around with the features of the cart without showing the cart on your live store, by enabling Ego in a draft theme.

Step 1:

Go to the Themes page in your Shopify admin. !

$\"\"$

Step 2:

Find your draft theme, then click the Customize button. !

$\"\"$

Step 3:

In the editor, click the App embeds icon (looks like a puzzle piece). !

$\"\"$

Step 4:

Find Ego Cart in the list and enable it. Hit Save. !

$\"\"$

Step 5:

Click Preview to check how the cart appears in your draft theme. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-why-cant-i-see-my-upsell-product-on-the-storefront","why-cant-i-see-my-upsell-product-on-the-storefront","Why can’t I see my Upsell product on the Storefront?",[210,211,212],[],{"_22":219,"_40":220,"_42":221},{"_22":216,"_40":217,"_42":218},{"_22":213,"_40":214,"_42":215},"online-store-sales-channel","

Ensure the product is available in the Online Store sales channel:

Go to your Shopify Admin → Products tab.
Select the product.
In the Publishing section (top right), look for a green dot next to Online Store. !

$\"\"$

f it’s not there:

Click the three-dot icon in that section.
Select Manage Sales Channels.
Add the product to Online Store.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Online Store Sales Channel","active-status-vs-draft-status","

Make sure the product is set to Active. If the product is marked as Draft, it will not display as an upsell.

You can verify this in the Products tab of your Shopify Admin.
Look at the Status column next to the product name.

$\"\"$

","Active Status VS. Draft Status","track-quantity","

If “Track quantity” is enabled, the product must have available inventory. Check the Available column in your Shopify Admin:

If the number is 0, the add-on won’t appear.
Shopify uses four different inventory states. You can learn more about them here. For single-variant products:
Scroll to the Inventory section to view stock levels.

$\"\"$

For multi-variant products:

Go to the Variants section.
Click on each variant to view its inventory settings. ---

","Track Quantity","cart-art-why-ego-cart-doesnt-open-when-i-click-atc","why-ego-cart-doesnt-open-when-i-click-atc","Why Ego cart doesn't open when I click ATC?",[227],[],{"_22":39,"_40":228,"_42":43},"

Have you encountered an issue where the Ego cart does not open when you click on the Add to cart button on your store's pages, even though it's activated? This can be frustrating and may prevent your customers from completing their purchases. In this article, we will explain why this may be happening and how you can resolve it.

What is causing this issue?

The most common reason for the Ego cart not opening is due to the add to cart event being overlapped or over-ridden by other applications or theme on your store. The add to cart event is what triggers the Ego cart to open, so if it is not functioning properly, the cart will not open as expected.

How can I resolve this issue?

If you are experiencing this issue, the best course of action is to contact our support team. Our team of experts will be able to identify the root cause of the problem and provide you with the optimal solution.

$\"\"$

In some cases, the issue may be related to a specific app or theme on your store. In this case, our support team may recommend disabling or removing the app or making changes to your theme's code to resolve the issue.

","cart-cat-billing-plans","billing-plans","Billing & Plans","Settings",[234,235,236,237,238,239,240,241,242,243,244,245],{"_22":377,"_24":378,"_25":379,"_27":380,"_28":381,"_30":257,"_32":98,"_34":35,"_36":382},{"_22":357,"_24":358,"_25":359,"_27":360,"_28":361,"_30":201,"_32":98,"_34":35,"_36":362},{"_22":334,"_24":335,"_25":336,"_27":336,"_28":337,"_30":201,"_32":98,"_34":35,"_36":338},{"_22":323,"_24":324,"_25":325,"_27":325,"_28":326,"_30":201,"_32":33,"_34":35,"_36":327},{"_22":311,"_24":312,"_25":313,"_27":313,"_28":314,"_30":315,"_32":98,"_34":35,"_36":316},{"_22":304,"_24":305,"_25":306,"_27":306,"_28":307,"_30":201,"_32":33,"_34":35,"_36":308},{"_22":297,"_24":298,"_25":299,"_27":299,"_28":300,"_30":201,"_32":33,"_34":35,"_36":301},{"_22":290,"_24":291,"_25":292,"_27":292,"_28":293,"_30":275,"_32":33,"_34":35,"_36":294},{"_22":279,"_24":280,"_25":281,"_27":281,"_28":282,"_30":201,"_32":33,"_34":35,"_36":283},{"_22":271,"_24":272,"_25":273,"_27":273,"_28":274,"_30":275,"_32":33,"_34":35,"_36":276},{"_22":253,"_24":254,"_25":255,"_27":255,"_28":256,"_30":257,"_32":98,"_34":35,"_36":258},{"_22":246,"_24":247,"_25":248,"_27":248,"_28":249,"_30":201,"_32":33,"_34":35,"_36":250},"cart-art-if-i-change-from-paid-plan-to-free-plan-will-i-be-charged","if-i-change-from-paid-plan-to-free-plan-will-i-be-charged","If I change from Paid plan to Free plan, will I be charged?",[251],[],{"_22":39,"_40":252,"_42":43},"

If you switch from a Paid plan to the Free plan before your trial ends, you won’t be charged.

However, if you downgrade after the trial has ended but before the current subscription period ends, you will still be charged for the full billing period. Shopify will automatically refund the unused portion of the billing cycle if the app is not uninstalled.

If you have any questions regarding this matter, please reach out to our support team.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-what-plans-we-offer-and-the-differences-installed-since-332026","what-plans-we-offer-and-the-differences-installed-since-332026","What plans we offer and the differences? (Installed since 3/3/2026)",[259,260,261],"Jul 6, 2026",[],{"_22":268,"_40":269,"_42":270},{"_22":265,"_40":266,"_42":267},{"_22":262,"_40":263,"_42":264},"explanation","

Multi cart: The Free plan and the Basic plan do not have the multi-cart feature, while Advanced plan allows up to 10 carts and Pro plan has a maximum of 50 different carts.
Announcement: You can only create a single announcement in Basic plan, while other paid plans can have multiple announcements (up to 5 announcements).
Multi-tier Progress Bar In the Free plan, the Rewards bar feature is not available. In paid plans, you can create up to 3 reward tiers, with 3 templates and confetti animation. If you only want the values of some specific products/collections to be counted in the Rewards bar, the feature is available in the Pro plan. The option to show rewards bar on empty cart is also only available in Pro plan.

$\"\"$

Basic Free Gift/Advanced Free Gift Free plan does not include the Free gift feature. In Basic and Advanced plan, the Basic Free Gift feature is available. This means that you can set up the free gift to be triggered by the minimum quantity of items in the cart or the minimum purchase amount. However, to unlock the option to trigger the free gift by buying specific products in the store (Advanced Free Gift), or selecting a specific variant of a product to be your free gift, you need to be in Pro plan.

$\"\"$

Upsell/Advance Upsell Upsell feature is not available in the Free plan. In the Basic plan, you can set up the Upsells by either AI recommended method or Manual method. With the Manual method, you can select the trigger of the upsells to be either \"All products\" or \"Specific products\".

$\"\"$

The locked features in the image above (Specific collection, Discounts, Advanced settings) are available in Advanced and Pro plan only, and you can also choose specific variants of the upsell in these 2 plans. In the Pro plan, you can show upsells when the cart is empty.

Basic Add-ons/Advanced Add-ons Free plan does not include the Add-ons feature. In Basic plan, you can set up the fixed price for your add-ons. However, to unlock the setting of Percentage Price, Tier Price, Auto-fulfill option and Add second Add-ons, you need to be in Advanced or Pro plan.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Explanation","plan-descriptions","

$\"\"$

For details, please check out the feature table in the Pricing page of the app.

$\"\"$

","Plan Descriptions","plans-and-pricing","

We have 4 plans for merchants to choose from: Free, Basic, Advanced and Pro.

Pricing

Plan	Pricing
Basic	$12.99/month ($29.99/month for Shopify Plus)
Advanced	$19.99/month ($39.99/month for Shopify Plus)
Pro	$39.99/month ($69.99/month for Shopify Plus)

Each paid plan has a free 7-day trial that can be cancelled anytime. You will only be charged when the 7th day is over.

","Plans and Pricing","cart-art-will-i-get-charged-after-uninstalling-the-app","will-i-get-charged-after-uninstalling-the-app","Will I get charged after uninstalling the app?",[277],"Jun 22, 2026",[],{"_22":39,"_40":278,"_42":43},"

If you uninstall the app within the 7-day trial, you won’t be charged. After the trial ends, you will still be charged for the full subscription period, even if you uninstall before it ends. If you have any questions regarding this matter, please reach out to our support team.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-how-to-cancel-subscriptions","how-to-cancel-subscriptions","How to cancel Subscriptions?",[284,285],[],{"_22":39,"_40":289,"_42":43},{"_22":286,"_40":287,"_42":288},"steps-by-steps-guide","

If you prefer to not use the above link, please follow the steps below to uninstall instead:

Click on the \"Ego Cart Upsell\" app on the Apps menu of your Shopify Admin.
Select the \"Pricing\" tab on the left side of the screen.
Click select under FREE block - confirm the plan, then it's all done. You will be free of charge from now on.

| Please change the app plan to FREE before uninstalling the app to get rid of over-charged.

Rest assured that Ego doesn't leave any code behind on your store when uninstalled since it is enabled through an app embed.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps by steps guide:","

If you're running into any issues with how Ego is working, please feel free to reach out to us in the chat on the bottom right of the app. We're always happy to help troubleshoot and we always appreciate feedback.

If you're still set on parting ways with us though, all you need to do is change to FREE plan in our Pricing tab; changing app plan to FREE will automatically cancel your subscription to Ego. !

$\"\"$

","cart-art-when-will-i-get-charged-after-the-trial-ends","when-will-i-get-charged-after-the-trial-ends","When will I get charged after the trial ends?",[295],[],{"_22":39,"_40":296,"_42":43},"

The Trial period lasts for 7 days (Basic, Advanced, and Pro plan) from the moment you install Ego Cart Upsell Cart Drawer. The subscription will be automatically added to Shopify billing cycle and billed right after the trial ends according to Shopify subscription charges.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-is-it-easy-to-switch-between-plans","is-it-easy-to-switch-between-plans","Is it easy to switch between plans?",[302],[],{"_22":39,"_40":303,"_42":43},"

Yes, it is really easy to switch plans. To switch between plans, go to the Pricing page and select your desired plan.

$\"\"$

You will then be directed to your Shopify admin to approve the subscription. If you have unused days from your previous plan, Shopify refunds you automatically in the form of Shopify credits.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-if-i-change-from-paid-plan-to-free-plan-will-i-lose-the-features-or-effects-that-","if-i-change-from-paid-plan-to-free-plan-will-i-lose-the-features-or-effects-that-were-available-in-the-previous-plan","If I change from Paid plan to Free plan, will I lose the features or effects that were available in the previous plan?",[309],[],{"_22":39,"_40":310,"_42":43},"

Upon downgrading, all data regarding your setup remains. However, there are a few points you should consider:

We will select list of carts based on the number of carts available on your plan (Default cart will stay)
You can still edit the features available in your previous plan but they can not be active unless you upgrade your plan again --- Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-what-plans-we-offer-and-the-differences","what-plans-we-offer-and-the-differences","What plans we offer and the differences?",[317,318,319],"May 21, 2026",[],{"_22":268,"_40":322,"_42":270},{"_22":265,"_40":321,"_42":267},{"_22":262,"_40":320,"_42":264},"

Multi cart: Free plan and the Basic plan do not have the multi-cart feature, while Advanced plan allows up to 10 carts and Pro plan has a maximum of 50 different carts.
Announcement: You can only create a single announcement in Basic plan, while other paid plans can have multiple announcements (up to 5 announcements).
Single Tier Progress Bar/Multi-tier Progress Bar In Free plan, you can only create 1 tier with the Rewards Bar feature. Some of the settings are locked, specifically selecting templates for rewards bar and show rewards on empty cart, and adding animation. In paid plans, you can create up to 3 reward tiers, with 3 templates. Confetti animation is available in Basic plan. The option to show rewards bar on empty cart is only available in Pro plan. !

$\"\"$

f you only want the values of some specific products/collections to be counted in the Rewards bar, the feature is available in the Pro plan. !

$\"\"$

Basic Free Gift/Advanced Free Gift Free plan does not include the Free gift feature. In Basic and Advanced plan, the Basic Free Gift feature is available. This means that you can set up the free gift to be triggered by the minimum quantity of items in the cart or the minimum purchase amount. However, to unlock the option to trigger the free gift by buying specific products in the store (Advanced Free Gift), or selecting a specific variant of a product to be your free gift, you need to be in Pro plan. !

$\"\"$

Basic Upsell/Rules Based Upsell In Free plan, you can only create up to 10 upsell offers, while paid plans allow up to 50 upsell offers. In Free plan and Basic plan, there are no advanced upsell conditions and upsell discounts. !

$\"\"$

ee locked features in the image above (Specific collection, Discounts, Advanced settings) are available in Advanced and Pro plan only, and you can also choose specific variants of the upsell in these 2 plans. In the Pro plan, you can show upsells when the cart is empty.

Basic Add-ons/Advanced Add-ons Free plan does not include the Add-ons feature. In Basic plan, you can set up the fixed price for your add-ons. However, to unlock the setting of Percentage Price, Tier Price, Auto-fulfill option and Add second Add-ons, you need to be in Advanced or Pro plan.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","

$\"\"$

For details, please check out the feature table in the Pricing page of the app.

$\"\"$

","

We have 4 plans for merchants to choose from: Free, Basic, Advanced and Pro.

Pricing

Plan	Pricing
Basic	$12.99/month ($29.99/month for Shopify Plus)
Advanced	$19.99/month ($39.99/month for Shopify Plus)
Pro	$39.99/month ($69.99/month for Shopify Plus)

Each paid plan has a free 14-day trial that can be cancelled anytime. You will only be charged when the 14th day is over.

","cart-art-can-i-cancel-my-subscription-at-anytime","can-i-cancel-my-subscription-at-anytime","Can I cancel my subscription at anytime?",[328,329],[],{"_22":39,"_40":333,"_42":43},{"_22":330,"_40":331,"_42":332},"how-to-cancel-subscription","

Step 1: Access the Pricing page from the app menu's bar

$\"\"$

Step 2: Click Active in Free plan to downgrade your plan

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","How to cancel subscription","

Absolutely! At Ego, we prioritize flexibility and control over your subscription. You can cancel anytime without hassle. Plus, the first 14 days of a paid subscription are completely free. If you decide to cancel within this period, you won’t be charged.

","cart-art-app-billing-cycle","app-billing-cycle","App billing cycle",[339,340,341,342,343],[],{"_22":39,"_40":356,"_42":43},{"_22":353,"_40":354,"_42":355},{"_22":350,"_40":351,"_42":352},{"_22":347,"_40":348,"_42":349},{"_22":344,"_40":345,"_42":346},"where-to-see-app-charges","

You can review all app charges directly in your Shopify Admin:

Go to Settings > Billing.
View your current and past invoices.
App charges are listed as line items under App Charges or App Usage Charges. For more detailed information, Shopify provides an official breakdown here: Shopify Help Center – App Charges ---

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Where to See App Charges","billing-timeline-example","

Let’s say you install an app on May 20 and approve a $12.99/month recurring charge:

Your first app billing cycle is May 20 – Jun 19.
You’ll be charged $12.99 on your next Shopify invoice, even if your main Shopify subscription renews on a different date.
On Jun 19, the next $12.99 will be billed, starting a new 30-day app billing cycle. Please note: App billing cycles and your Shopify billing cycle may not always align. This means charges can occasionally appear larger than expected, especially if Shopify combines multiple app billing periods (e.g., two months of charges) into a single invoice.

$\"\"$

","Billing Timeline Example","types-of-app-charges","

There are three main types of charges you may see from an app:

Recurring Application Charges (most common)

A flat monthly fee — for example, $12.99/month for Ego Basic plan.
Billed every 30 days starting from the approval date.
Automatically renews unless canceled.

Usage Charges

Based on how much you use the app (e.g., based on orders, views, or other metrics).
These are added to your invoice within your Shopify billing cycle.

One-Time Charges

A single charge, typically for a special feature, upgrade, or add-on.
Billed once and not repeated unless explicitly triggered again. ---

","Types of App Charges","what-is-an-app-billing-cycle","

An app billing cycle is the interval at which you are charged for using a third-party app on your Shopify store. Shopify manages billing for most apps (including Ego), so your app charges are added directly to your Shopify invoice.

Key Points:

App billing cycles do not necessarily match your Shopify subscription billing cycle.
Each app you install may have its own billing cycle, which usually starts on the day you approve the app charge.
Charges are typically recurring monthly, but apps can also use usage-based or one-time charges. ---

","What is an App Billing Cycle?","

When using apps through Shopify, including Ego, it's important to understand how app billing cycles work so you can manage your charges and subscriptions effectively. This guide will walk you through how Shopify handles billing for third-party apps, what to expect on your invoice, and how billing cycles relate to your Shopify subscription.

","cart-art-will-i-get-charged-more-when-i-change-the-plan","will-i-get-charged-more-when-i-change-the-plan","Will I get charged more when I change the plan?","We understand that your needs may change over time. Here’s what to expect when you upgrade or downgrade your subscription plan.",[363,364,365,366],[],{"_22":39,"_40":376,"_42":43},{"_22":373,"_40":374,"_42":375},{"_22":370,"_40":371,"_42":372},{"_22":367,"_40":368,"_42":369},"ii-downgrade-plan","

When downgrading, Shopify will show a confirmation message. After confirming, you will lose access to features exclusive to the higher-tier plan.

When switching to a lower monthly plan, Shopify will automatically apply a credit for the unused portion of your current plan.

Proration Formula:

Credit = (current_plan_cost - new_plan_cost) × (remaining_days / 30)

Example:

You're on the Premium Plan ($39.99/month) and downgrade to the Advance Plan ($19.99/month) on Day 15.

Calculation:

($39.99 - $19.99) × (15/30) = $10.00

You’ll receive a $10.00 credit, automatically applied to your next app charge.

🔍 To check your credits: Go to Shopify Admin → Settings → Billing → Credits *More info: Shopify – Manage Billing

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","II. Downgrade Plan","i-upgrade-plan","

When you upgrade to a higher plan, Shopify will ask you to approve the new charge. Learn more about how Shopify handles app charges here.

Once approved:

You’ll immediately unlock all features of the new plan.
All your existing data will remain intact.
Your current recurring charge will be canceled and replaced with the new one. 💡 If you upgrade mid-cycle, a prorated charge will apply based on the remaining days in your billing cycle.

Proration Formula:

Total = current_plan_cost + (new_plan_cost - current_plan_cost) × (remaining_days / 30)

Example:

You're on the Advance Plan ($19.99).
On Day 15 of the cycle, you upgrade to the Premium Plan ($39.99).

Calculation:

$19.99 + ($39.99 - $19.99) × (15/30) = $19.99 + $10.00 = $29.99

Your invoice will reflect two charges:

$19.99 for the Advance Plan
$10.00 for the upgrade If you upgrade on the same day your billing cycle starts, you’ll simply be charged the full price of the new plan (e.g., $39.99 for Premium). ---

","I. Upgrade Plan","table-of-contents","

I. Upgrade Plan

II. Downgrade Plan

📌 Note: Ego uses Shopify’s billing system, but operates on its own 30-day billing cycle, which may not align exactly with Shopify's invoice cycle. Most app charges will appear on your next Shopify invoice.

For more, see Shopify’s Billing Help Article.

","Table of Contents","

We understand that your needs may change over time. Here’s what to expect when you upgrade or downgrade your subscription plan.

","cart-art-ego-pricing-policy-installed-in-april-2026","ego-cart-pricing","Ego Cart Upsell Pricing","Ego Cart Drawer Pricing Policy",[383,384],[],{"_22":388,"_40":389,"_42":390},{"_22":385,"_40":386,"_42":387},"faq","

When does billing start?

Billing starts on day 8, after your 7-day free trial ends. This is also when Ego begins counting eligible orders.

Does Ego count orders during the free trial?

No, orders are not counted during the 7-day free trial. Counting begins only after the trial ends.

Can I use the app without subscribing?

Yes, you can open the app and set up features without subscribing. However, you will not be able to change your cart status to Active until you activate your subscription.

What happens if I move into a higher tier?

As soon as your eligible order volume reaches a higher tier, Ego automatically creates the corresponding additional charge. That charge will then appear on your Shopify invoice.

What happens if I cancel in the middle of the billing cycle?

Your cart will be moved to Draft, Ego will stop being active on your store, and order counting will stop from that point forward. Unused order quota from the tier you already paid for is not refunded.

Do all paid subscribers get access to all features?

Yes, all features are unlocked once you subscribe.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","FAQ","ego-pricing-billing","

This article explains how Ego pricing works, how orders are counted, when charges begin, and what happens if you cancel your subscription.

Pricing Overview

Ego uses a usage-based pricing model based on your store’s monthly order volume while Ego is active.

Your total charge is made up of: Total charge = Base fee + Usage fee

Base fee: $14.99/month
Usage fee: depends on the number of eligible orders generated through your Shopify Online Store during your billing cycle

Monthly order volume	Base fee	Usage fee	Total charge
0-20 orders	FREE	$0.00	FREE
21-200 orders	$14.99	$0.00	$14.99/month
201-500 orders	$14.99	$10.00	$24.99/month
501-1000 orders	$14.99	$25.00	$39.99/month
1001+ orders	$14.99	$55.00	$69.99/month

Free trial

Ego includes a 7-day free trial.

You will not be charged during the free trial.
Order counting does not begin during the free trial.
Billing and order counting both begin on day 8.

How billing works

After ended the trial, when you subscribe to Ego:

You are not charged for the first 20 orders.
From order number 21, you will be charged the base fee of $14.99.
If your store reaches a higher usage tier during the billing cycle, an additional charge is created immediately when that tier is reached.
These charges will appear on your Shopify invoice, based on Shopify’s monthly billing process.

How orders are counted

An order is counted toward Ego usage when all of the following are true:

The order is created through your store’s Shopify Online Store channel
Your 7-day free trial has ended
You have the subscription plan active

Billing cycle

Ego usage is measured within your 30-day billing cycle. Your order count resets at the start of each new billing cycle.

","Ego Pricing & Billing","cart-cat-features-setup","features-setup","Features & Setup","Zap",[396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412],{"_22":693,"_24":694,"_25":695,"_27":112,"_28":696,"_30":697,"_32":439,"_34":35,"_36":698},{"_22":673,"_24":674,"_25":675,"_27":676,"_28":677,"_30":201,"_32":33,"_34":35,"_36":678},{"_22":665,"_24":666,"_25":667,"_27":668,"_28":669,"_30":201,"_32":33,"_34":35,"_36":670},{"_22":653,"_24":654,"_25":655,"_27":656,"_28":657,"_30":201,"_32":98,"_34":35,"_36":658},{"_22":627,"_24":628,"_25":629,"_27":630,"_28":631,"_30":201,"_32":98,"_34":35,"_36":632},{"_22":608,"_24":609,"_25":610,"_27":155,"_28":611,"_30":201,"_32":33,"_34":35,"_36":612},{"_22":588,"_24":589,"_25":590,"_27":591,"_28":592,"_30":201,"_32":33,"_34":35,"_36":593},{"_22":576,"_24":577,"_25":578,"_27":579,"_28":580,"_30":201,"_32":98,"_34":35,"_36":581},{"_22":560,"_24":561,"_25":562,"_27":563,"_28":564,"_30":201,"_32":33,"_34":35,"_36":565},{"_22":546,"_24":547,"_25":548,"_27":549,"_28":550,"_30":201,"_32":33,"_34":35,"_36":551},{"_22":526,"_24":527,"_25":528,"_27":529,"_28":530,"_30":201,"_32":98,"_34":35,"_36":531},{"_22":508,"_24":509,"_25":510,"_27":511,"_28":512,"_30":201,"_32":33,"_34":35,"_36":513},{"_22":492,"_24":493,"_25":494,"_27":495,"_28":496,"_30":201,"_32":33,"_34":35,"_36":497},{"_22":479,"_24":480,"_25":481,"_27":481,"_28":482,"_30":201,"_32":33,"_34":35,"_36":483},{"_22":463,"_24":464,"_25":465,"_27":466,"_28":467,"_30":201,"_32":33,"_34":35,"_36":468},{"_22":434,"_24":435,"_25":436,"_27":437,"_28":438,"_30":165,"_32":439,"_34":35,"_36":440},{"_22":413,"_24":414,"_25":415,"_27":416,"_28":417,"_30":418,"_32":33,"_34":35,"_36":419},"cart-art-how-to-set-up-an-add-on-products-current-version-installed-since-24022025","how-to-set-up-an-add-on-products-current-version-installed-since-24022025","How to set up an add-on products? (Current version - Installed since 24/02/2025)","Shipping Protection and Gift Wrapping with a single touch",[420,421,422,423],"Oct 1, 2025",[],{"_22":39,"_40":433,"_42":43},{"_22":430,"_40":431,"_42":432},{"_22":427,"_40":428,"_42":429},{"_22":424,"_40":425,"_42":426},"steps-to-set-up-an-add-on-product","

Step 1:

Access Add-ons Feature

From the app’s navigation menu, go to the Cart Editor tab. This will open the Cart List page. Click on the cart you want to edit to begin making changes.

$\"\"$

Select Add-ons module in the feature menu. Click Enable to turn on the feature.

$\"\"$

Step 2:

Configure Add-on Product

Once enabled, an add-on product (Shipping Protection) will be automatically created. You can customize the product's title, description, and image as needed.

$\"\"$

Next, set up the price. There are three pricing methods available. Learn more here.
If you want to add the second add-on product, click Add Second Addons button.

$\"\"$

Step 3:

Check how your add-on works on the storefront

Add items to cart to open cart.
Check if add-on appears in the cart.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up an add-on product","common-used-cases","

Example: Merchants want to offer Shipping Protection as an add-on for $5.

$\"\"$

","Common used cases","what-is-add-ons","

Add-ons is a feature that displays special services or products offered by merchants—such as shipping protection, gift wrapping, and more—directly in the cart.

","What is Add-ons?","

Shipping Protection and Gift Wrapping with a single touch

","cart-art-how-to-set-up-upsells-current-version-installed-since-24022025","how-to-set-up-upsells-current-version-installed-since-24022025","How to set up Upsells? (Current version - Installed since 24/02/2025)","Add in-cart upselling and cross-selling product block.",[441,442,443,444,445,446],"3 min",[],{"_22":460,"_40":461,"_42":462},{"_22":427,"_40":459,"_42":429},{"_22":456,"_40":457,"_42":458},{"_22":453,"_40":454,"_42":455},{"_22":450,"_40":451,"_42":452},{"_22":447,"_40":448,"_42":449},"step-3","

Select \"Use AI recommended upsells\" method, which uses Shopify’s algorithm to suggest products with similar attributes. The data is taken from Shopify Search & Discovery app. !

$\"\"$

Related: Default setting of this upsell method, and uses the auto-selected mechanism of Shopify.
Complementary: Similar to related products but is displayed differently on the product page. This requires manual setup in Shopify Search & Discovery. How to configure within Shopify Search & Discovery App.

Step 4:

Edit the upsell title and the upsell product background color. !

$\"\"$

Other settings are:

Always show even the upsell product is in cart: The upsell product is still visible in the upsell block even if the same product is already in the cart.
Limit the number of upsell in cart: Use this when you want to limit the upsell products showing to customers at one time. !

$\"\"$

Step 5:

Hit \"Save\" to finalize the setup.

$\"\"$

Step 6:

If this button is in green color and says \"Enable\", it means the feature is not activated yet. Click to activate the module.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Step 3:","feature-settings-steps-to-set-up-an-automatic-upsells-offer","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Upsells module in the feature menu.

$\"\"$

Step 2:

Select the template for how the upsell products show in the cart.

$\"\"$

There are 4 templates available: Default, Compacted, Slider and Stacked.

","Feature Settings: Steps to set up an automatic Upsells offer","advanced-settings","

In Manual method, there will be some advanced settings to show the upsells. For example, show this upsell if any/all of the following match: the cart value/cart quantity is equal to/not equal to/greater than/less than/..., or show upsells to specific countries.

$\"\"$

Other settings are:

Always show even the upsell product is in cart: The upsell product is still visible in the upsell block even if the same product is already in the cart.
Limit the number of upsell in cart: Use this when you want to limit the upsell products showing to customers at one time. !

$\"\"$

","Advanced Settings","feature-settings-steps-to-set-up-a-manual-upsells-offer","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Upsells module in the feature menu.

$\"\"$

Step 2:

Select the template for how the upsell products show in the cart.

$\"\"$

There are 4 templates available: Default, Compacted, Slider and Stacked.

Step 3:

Select the manual method and click \"Create Upsells\" to add an upsell module. !

$\"\"$

The conditions to trigger upsell products can be All products, Specific products, Specific collections or Empty cart. Upsell products can only be searched for and configured one by one by selecting from the product list.

$\"\"$

After that, set up the discount for the upsells if you want to. This feature will automatically generate a discount itself, it is not necessary to create a equivalent Shopify discount.

If you have multiple upsell offers and a product may be the trigger of different upsell offers, the top offer (or the closest to the top) will be prioritized.

Step 4:

Edit the upsell title and the upsell product background color.

$\"\"$

Step 5:

Hit \"Save\" to finalize the setup.

$\"\"$

Step 6:

If this button is in green color and says \"Enable\", it means the feature is not activated yet. Click to activate the module.

$\"\"$

","Feature Settings: Steps to set up a manual Upsells offer","

Example 1: Merchants want to encourage customers to buy more similar products for a discounted price.

$\"\"$

Example 2: Merchants want to promote a combo with better price compared to the main product.

$\"\"$

There are 2 ways to set up an Upsell offer: Automatically through AI recommended upsells or Manual method.

","what-is-upsells","

Customers can add these items to their cart with just a few clicks, increasing the chances of additional sales.

","What is Upsells?","cart-art-how-to-set-up-discount-box","how-to-set-up-discount-box","How to set up Discount Box?","Text field which allows customers to apply discount codes within the cart.",[469,470,471],[],{"_22":39,"_40":478,"_42":43},{"_22":475,"_40":476,"_42":477},{"_22":472,"_40":473,"_42":474},"steps-to-set-up-the-discount-box","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Discount Box module in the feature menu.

$\"\"$

Step 2:

Edit the content for the Discount Box.

Discount Placeholder Text: A blurred text used to guide customers on how to input in this field, this text will be removed once the code is filled in. Default text is: Discount code.
Button Text: A clickable text to officially apply the discount to the order after filling in the code. Default text is: Apply.

$\"\"$

| While multiple automatic discounts can be applied simultaneously, only one manual discount code is allowed in the cart drawer. To apply multiple manual discount codes, customers must proceed to checkout.

| Free shipping discount code is not allowed in the cart drawer. Customers must complete this action at checkout.

Step 3:

Hit \"Save\" to finalize the setup.

$\"\"$

Step 4:

If this button is in green color and says \"Enable\", it means the feature is not activated yet. Click to activate the module.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up the Discount Box","what-is-discount-box","

$\"\"$

","What is Discount Box?","

Text field which allows customers to apply discount codes within the cart.

","cart-art-how-to-customize-the-cart-font","how-to-customize-the-cart-font","How to customize the cart font?",[484,485],[],{"_22":489,"_40":490,"_42":491},{"_22":486,"_40":487,"_42":488},"old-version-installed-before-24-02-2025","

In some cases, merchants may want to change the cart font to better match their theme or use a custom font.

To change the font in the cart, simply use the following CSS code:

section#cart-drawer-container {

font-family: your-font-name !important; } Replace your-font-name with the exact name of the font you want to use.

Example:

section#cart-drawer-container { font-family: Montserrat !important; }

Paste this code into the Custom CSS section in your Cart Editor Settings. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Old version - Installed before 24/02/2025","current-version-installed-after-24-02-2025","

To make the cart font match your theme’s font, go to Settings and enable the option ***Apply Theme Fonts*.**

$\"\"$

To use a custom font in your cart, apply the following CSS code:

#cart-drawer-container {

font-family: your-font-name !important; }

Replace your-font-name with the exact name of the font you want to use.

Example: #cart-drawer-container { font-family: Montserrat !important; }

Paste this code into the Custom CSS section in your Cart Editor Settings.

$\"\"$

","Current version - Installed after 24/02/2025","cart-art-how-to-set-up-sticky-cart","how-to-set-up-sticky-cart","How to set up Sticky Cart?","Access cart drawer from all pages of the store with a button.",[498,499,500],[],{"_22":39,"_40":507,"_42":43},{"_22":504,"_40":505,"_42":506},{"_22":501,"_40":502,"_42":503},"steps-to-set-up-the-sticky-cart","

Step 1:

Navigate to the Sticky Cart in the app menu.

$\"\"$

Step 2:

Design how the sticky cart is displayed.

$\"\"$

Choose the cart icon in the 9 available options and the colors of the elements: Main background color, icon color, quantity background color, number color.
Change the button shape and size upon your wish.
Set up the position in mobile and desktop view (bottom/top right/left) and on which devices the sticky cart is shown (desktop only, mobile only or all devices).

Step 3:

Check the preview on mobile and desktop.

$\"\"$

Step 4:

Hit \"Save\" to finalize the setup.

$\"\"$

Step 5:

If this button at the top right of the page is in grey color, it means the feature is not activated yet. Click so it changes to green and enable the feature.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up the Sticky Cart","what-is-sticky-cart","

","What is Sticky Cart?","

Access cart drawer from all pages of the store with a button.

","cart-art-how-to-set-up-multi-cart","how-to-set-up-multi-cart","How to set up Multi-Cart?","Also called multiple carts separated by display conditions and settings",[514,515,516,517],[],{"_22":39,"_40":525,"_42":43},{"_22":522,"_40":523,"_42":524},{"_22":427,"_40":521,"_42":429},{"_22":518,"_40":519,"_42":520},"steps-to-set-up-multiple-carts","

Step 1: Create a new cart

From the app’s navigation menu, go to the Cart Editor tab.

Click on duplicate icon if you want to keep the settings and change display conditions.

$\"\"$

If you want to create a cart from scratch, click Create Cart.

$\"\"$

The new cart will be saved as a draft to prevent any conflicts. You can activate it once you’ve completed the settings.

$\"\"$

Step 2: Configure display condition

Click on arrow icon to open the trigger panel.

$\"\"$

Choose the device on which you want the cart to be displayed. e.g., Desktop only

$\"\"$

Choose the targeted customers you want the cart to be shown to. e.g., Logged-in customers

$\"\"$

If you want the cart to be shown for all countries except one or some, choose Include > Select Locations.

$\"\"$

If you want the cart to be shown only for specific countries, choose Exclude > Select Locations.

$\"\"$

Select your start date and end date.

$\"\"$

Click save.

$\"\"$

Activate the cart.

$\"\"$

Step 3: Check how the cart works on store front

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up multiple carts","

Example: Merchants want to create a cart for mobile devices only.

","what-is-multi-cart","

Default Cart: The initial cart that appears when you first install the app. It serves as the base setup before additional carts are created.

","What is Multi-Cart?","

Also called multiple carts separated by display conditions and settings

","cart-art-how-to-set-up-a-free-gift-offer-current-version-installed-since-24022025","how-to-set-up-a-free-gift-offer-current-version-installed-since-24022025","How to set up a free gift offer? (Current version - Installed since 24/02/2025)","Offering free items based on conditions like minimum spend, item quantity, or specific products/collections.",[532,533,534,535],[],{"_22":39,"_40":545,"_42":43},{"_22":542,"_40":543,"_42":544},{"_22":539,"_40":540,"_42":541},{"_22":536,"_40":537,"_42":538},"steps-to-set-up-a-free-gift-offer","

Step 1:

Access Free Gift Feature

From the app’s navigation menu, go to the Cart Editor tab. This will open the Cart List page. Click on the cart you want to edit to begin making changes.

$\"\"$

Select Free Gift module in the feature menu.

$\"\"$

Step 2:

Configure Free Gift Offer

Start by creating the first free gift offer. Click the Create Offer button.

$\"\"$

Choose one of the following trigger types to determine when the free gift is offered:

Minimum quantity of items – e.g., Buy at least 3 items
Minimum purchase amount – e.g., Spend at least $100
Specific Products/Collections – e.g., Purchase from the TEE Collection

$\"\"$

Choose the free gift.

$\"\"$

Click Create offer to save your setting.

$\"\"$

Step 3:

Set up Free Gift Settings Settings include:

Limiting total number of free products in cart.
Trigger free gift based on the total value of original (pre-discount) price. Check the box next to the setting(s) you want to apply.

$\"\"$

Step 4:

Enable feature and check how your free gift works on the storefront

Click Enable to turn on the feature.

$\"\"$

In store front: Add products to the cart until the minimum requirement is met.
Check if the free gift option appears in the cart.
Manually add the free gift item to the cart.

$\"\"$

Notes: If you encounter any issues where the free gift is not appearing on your storefront, please follow these steps:

Check feature activation: Ensure that the Free Gift feature is enabled in the app settings. Check free gift availability: Make sure the free gift item is in stock and available for purchase in the online store. If you've already reviewed the steps above and your free gift is still not appearing, please contact our support team for further assistance.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up a Free Gift Offer","common-used-case","

Example 1: Offer a free tee when customers spend at least $100.

$\"\"$

Example 2: Offer a free tee when customers buy at least 3 items.

$\"\"$

Example 3: Offer a free tee when customers buy an item from TEE Collection.

$\"\"$

","Common used case","what-is-free-gift","

Minimum Spend Amount – e.g., Spend $100, get a free gift
Minimum Purchase Quantity – e.g., Buy 3 items, get 1 free
Specific Products or Collections – e.g., Buy any item from the TEE Collection collection, get a free item ---

","What is Free Gift?","

Offering free items based on conditions like minimum spend, item quantity, or specific products/collections.

","cart-art-how-to-set-up-ai-recommended-upsells","how-to-set-up-ai-recommended-upsells","How to set up AI recommended Upsells?","Learn how to configure in Shopify Search & Discovery to set up AI recommended Upsells.",[552,553],[],{"_22":557,"_40":558,"_42":559},{"_22":554,"_40":555,"_42":556},"steps-to-set-up-ai-recommended-upsells","

Step 1:

To edit the Complementary products and Related products of each product, please navigate to Recommendations page > Find the product you want to edit and click the row. If the main product is not available > Click \"Add recommendations\". !

$\"\"$

Step 2:

Both sections \"Edit complementary products\" and \"Edit related products\" have the \"Browse\" button for you to select the products from your product list. !

$\"\"$

Click \"Browse\", tick the products you want to suggest and click \"Add\". !

$\"\"$

For related products, the data has been auto-generated, however, you can customize by ticking \"Hide auto-generated recommendations\" at the bottom of the page and choose recommended products upon your preferences.

Hit \"Save\" to finalize the setup.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up AI recommended Upsells","summary","

In the Upsells features, there are 2 methods to set up upsell products. One is by manually creating upsell offer, and the second is to have it automatically set up using the data from Shopify Search & Discovery. !

$\"\"$

For people who have used Shopify Search & Discovery already, it is recommended that you choose to set up upsell products by \"Use AI recommended upsells\" option as it saves more time setting up the upsells comparing to creating manual offers. You can select either \"Complementary\" or \"Related\" option and it takes the data from the app > Recommendations.

$\"\"$

By default, the \"Complementary products\" column is empty and has to be configured manually, only the \"Related products\" has data gathered from customers' behaviour. Click here to see in details how recommendations in this app work.

","Summary","cart-art-how-to-set-up-express-payments","how-to-set-up-express-payments","How to set up Express Payments?","Navigate to checkout page easier with accelerated checkout. Including Shopay, ApplePay, Paypal, GPay, etc.",[566,567,568],[],{"_22":39,"_40":575,"_42":43},{"_22":572,"_40":573,"_42":574},{"_22":569,"_40":570,"_42":571},"steps-to-set-up-express-payment","

Step 1:

Unlock Express Payments on Shopify Online Store

Go to Edit Code page of your theme

$\"\"$

Go to theme.liquid file

$\"\"$

Hit Ctrl+F or CMD+F and type in <body>

$\"\"$

Add the below code to any blank lines below the first <body> tag

<div style='display:none'> {% if additional_checkout_buttons %} {{ content_for_additional_checkout_buttons }} {% endif %} </div>

$\"\"$

Step 2:

Enable Express Payments Feature

From the app’s navigation menu, go to the Cart Editor tab. This will open the Cart List page. Click on the cart you want to enable the feature.

$\"\"$

Select Express Payment module in the feature menu. Click Enable to turn on the feature.

$\"\"$

Step 3:

Check to see if Express Payments have appeared in your cart.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up Express Payment","what-is-express-payments","

Express Payment refers to special checkout buttons designed for certain payment methods like PayPal, Apple Pay, Google Pay, Shop Pay, and more.

These buttons take customers directly to their preferred payment method, making the checkout process faster and reducing the chances of cart abandonment.

$\"\"$

","What is Express Payments?","

Navigate to checkout page easier with accelerated checkout. Including Shopay, ApplePay, Paypal, GPay, etc.

","cart-art-how-to-convert-the-currency-in-rewards-bar","how-to-convert-the-currency-in-rewards-bar","How to convert the Currency in Rewards Bar?","Learn to convert the currency of the rewards bar when selling to different countries.",[582,583],[],{"_22":557,"_40":587,"_42":559},{"_22":584,"_40":585,"_42":586},"steps-to-convert-the-currency-of-rewards-bar","

Step 1: Set up multiple currencies through Shopify Markets.

From your Shopify admin, go to Markets.
Click the market that you want to customize.
Click the + icon next to the Currency setting.
Click the currency, and then select the desired currency from the menu. By default, the market's currency is set to the currency for the region that you've selected for your market. For markets that contain more than one region, Use local currencies is set as the default instead.
Select whether prices are rounded up after currency conversion.
Click Done.
In the top bar, click Save. !

$\"\"$

Step 2: Set up in app.

Go to Rewards bar feature page, tick the box in the Advanced settings called \"Enable Currency converter in Rewards Bar\".

$\"\"$

After that, for each field to input the minimum amount of the tier, you just need to follow your base currency. It will be converted to customers' currencies following the exchange rate of Shopify. Hit \"Save\" to finalize the setup.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to convert the currency of Rewards bar","

When creating a reward tier based on the minimum cart value, merchants have to input a number representing the value, which is normally in the default currency of the store.

$\"\"$

If merchants sell to multiple markets, which means a variety of currency, this minimum value has to be converted to show the correct threshold of the rewards bar for each country. The advanced setting \"Enable Currency converter on Rewards Bar\" is for this purpose. However, for this setting to work properly, you need to follow these basic steps:

Step 1: Set up multiple currencies through Shopify Markets. Step 2: Set up in app.

The currency in cart can be converted if you have set up multiple currencies in Shopify Markets and enable Shopify country selector. This advanced setting is used to convert the milestones of the rewards bar only.

","cart-art-how-to-set-up-trust-badges","how-to-set-up-trust-badges","How to set up Trust Badges?","Images of trusted payment options inside the Checkout Box.",[594,595,596,597],[],{"_22":39,"_40":607,"_42":43},{"_22":604,"_40":605,"_42":606},{"_22":601,"_40":602,"_42":603},{"_22":598,"_40":599,"_42":600},"step-2","

Select the badges you would like to show in the cart drawer upon our 50 options by clicking the badges directly. If you want to add other images, you can upload your own:

$\"\"$

The new options will then be available at the \"Add your logo\" section and you can click them to start showing in the cart.

$\"\"$

Step 3:

Hit \"Save\" to finalize the setup.

$\"\"$

Step 4:

If this button is in green color and says \"Enable\", it means the feature is not activated yet. Click to activate the module.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Step 2:","steps-to-set-up-trust-badges","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Trust Badges module in the feature menu.

$\"\"$

","Steps to set up Trust Badges","what-is-trust-badges","

$\"\"$

","What is Trust Badges?","

Images of trusted payment options inside the Checkout Box.

","cart-art-how-to-set-up-terms-conditions-current-version-installed-since-2422025","how-to-set-up-terms-conditions-current-version-installed-since-2422025","How to set up Terms & Conditions? (Current version - Installed since 24/2/2025)",[613,614,615,616],[],{"_22":39,"_40":626,"_42":43},{"_22":623,"_40":624,"_42":625},{"_22":620,"_40":621,"_42":622},{"_22":617,"_40":618,"_42":619},"steps-to-set-up-a-cart-notes","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Terms & Conditions module in the feature menu.

$\"\"$

Step 2:

Fill in the text that you want the customer to agree with. If you want to link the text with an URL, click on the attachment icon and fill in the link as well as the text.

$\"\"$

Step 3:

Select related fields such as checkbox, required and set the color to match your store theme

$\"\"$

Step 4:

Hit \"Save\" to save all the changes

$\"\"$

Step 5:

Enable the module If the button says Enable, it means that the module is not enabled yet. Click on it to activate the module.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up a Cart Notes","common-use-cases","

Example: Customer needs to agree with checkout rules, terms of use, shipping policy, payment terms, tax duties, the new Canada import tariff notice, refund policy, GDPR/CCPA compliance, and more before checkout. You can also use it for seasonal promotions or special events like Father’s Day, the 4th of July, and Summer Sale terms

","Common use cases:","what-is-terms-conditions","

Add a customizable checkbox to your cart or checkout page for various consent and policy confirmation. Additionally, this feature allows you to display a reminder text to inform customers of important updates or agreements before they complete their purchase.

$\"\"$

","What is Terms & Conditions?","

Add a terms and conditions checkbox & require customers to agree to your policies before checkout. It can also be used as a text line.

","cart-art-how-to-set-up-announcements","how-to-set-up-announcements","How to set up Announcements?","A notification showing an announcement text with countdown timer or multiple announcement texts",[633,634,635,636,637,638],[],{"_22":39,"_40":652,"_42":43},{"_22":649,"_40":650,"_42":651},{"_22":427,"_40":648,"_42":429},{"_22":645,"_40":646,"_42":647},{"_22":642,"_40":643,"_42":644},{"_22":639,"_40":640,"_42":641},"multiple-announcements","

$\"\"$

The Announcements feature allows to show up to 5 different texts. To set up multiple announcements, you should:

Select Multiple Announcement in the Announcement type
Fill in the content that you want to show to customers, hit \"Add new announcement\" if you want to show more announcements.
Announcements will auto-slide for the time in Display Duration.
Change the font size and style, the text color, and the arrow color.

| You cannot show a time countdown when using Multiple Announcements.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Multiple Announcements","step-4","

Enter the Announcement Text, which will be displayed in the cart drawer. You can add emojis, align the text (left, center, right) and change the font style (normal, italic, bold).
Use {timer} where you want to display the timer. For example: Your products are reserved for {timer} minutes!
Customize the appearance of the text in the cart:

Text size and Text color change the size and color of the normal text, not including the timer.
Timer size and Timer color change the size and color of the timer only.

$\"\"$

Step 5:

$\"\"$

Customize the background color: solid or gradient color of the Announcement.
Adjust top/bottom padding.

Step 6:

Click \"Save\" to finalize the setup.

$\"\"$

Step 7:

If this button is in green color and says \"Enable\", it means the feature is not activated yet. Click to activate the module.

$\"\"$

","Step 4:","steps-to-set-up-an-announcement","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Announcements module in the feature menu. Click the green Enable button.

$\"\"$

Step 2:

Set up the Timer by entering the number of hours and minutes (minimum 1 minute, maximum 24 hours). The countdown starts when the first product is added to the cart.

$\"\"$

| Any value exceeding 24 hours will be automatically adjusted to 24.

| The timer must be set to more than 0 minutes for the announcement to appear in the cart, even if you choose to display text only.

Step 3:

Choose what happens when the countdown ends:

Repeat the Countdown: Resets and starts over.
Hide the Countdown: The announcement bar disappears after the countdown ends.
Remove all items in cart: Removes all items from the cart once the countdown ends.

$\"\"$

","Steps to set up an Announcement","

Example 1: Merchants want to count down 20 minutes since customers add a product to cart.

$\"\"$

Example 2: Merchants want to inform customers about the BUY 2 GET 1 FREE sale campaign.

$\"\"$

","what-is-annoucements","

The Announcements feature displays a notification bar with custom text and a countdown timer. When a customer adds a product to their cart, the countdown timer starts, creating a sense of urgency. This encourages faster checkouts and helps reduce cart abandonment rates. Announcement can be utilized to show other content without a timer, for example promoting a sale campaign.

","What is Annoucements?","

A notification showing an announcement text with countdown timer or multiple announcement texts

","cart-art-how-to-set-up-reward-tier-to-show-by-country","how-to-set-up-reward-tier-to-show-by-country","How to set up reward tier to show by country?","Learn how to utilize the advanced setting of rewards bar to show reward tiers to limited countries.",[659,660],[],{"_22":557,"_40":664,"_42":559},{"_22":661,"_40":662,"_42":663},"steps-to-set-up-reward-tier-to-show-by-country","

Step 1: Include the country you want to show to in your Markets.

Navigate to \"Markets\" in your Shopify Admin.

$\"\"$

Check carefully if the country you want to show to is included in your existing markets. If not, click \"Create market\". Set up your new market by giving it a name, then select the countries for this market by clicking \"Add condition\".

$\"\"$

Step 2: Turn on the region selector in your live theme.

Go to \"Online Store\" in your Shopify Admin. Click \"Customize\" button next to your current live theme.

$\"\"$

Select either your \"Header\" or \"Footer\" section (depending on your theme) and turn on the Country/region selector:

$\"\"$

The result should have a field to select the country on your store as in the below screenshot:

$\"\"$

Step 3: Set up the feature in app.

Go to the Rewards Bar feature page, create a tier and tick the option \"Show this tier to limited country only\". Then click \"Select Countries\" and click all the countries you want to see the tier.

$\"\"$

Hit \"Save\" to finalize the setup.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps to set up reward tier to show by country","

When creating a reward tier for the rewards bar, there is an option under every tier to whether show the tier to limited country selection or not - which means each tier may have a different country display condition.

Example: A common used case is when merchants have 3 different free shipping threshold for different countries. Now we can set up: Tier 1: Free shipping at $30 - only shown for Vietnam, Thailand, Singapore. Tier 2: Free shipping at $70 - only shown for Japan and China. Tier 3: Free shipping at $100 - only shown for Germany.

Instead of seeing 3 reward tiers, each country listed above will only see ONE free shipping threshold in their rewards bar.

$\"\"$

This feature works depending on your Shopify Markets, which creates a region selector that you show on your online store. The basic steps for the feature to work properly are: Step 1: Make sure to include the country you want to show to in your Markets. Step 2: Turn on the region selector in your live theme. Step 3: Set up in app.

","cart-art-how-to-change-add-ons-product","how-to-change-add-ons-product","How to change Add-ons product?","Replace the default Shipping Protection product with another additional product.",[671],[],{"_22":39,"_40":672,"_42":43},"

When you first enable the \"Add-ons\" feature, the default additional product is Shipping Protection, with the shield image and the description \"Keep Your Order Safe: Guard Against Damage, Loss, or Theft During Shipping!\". !

$\"\"$

You can change this into a different additional product by navigating to \"Add-ons\" feature page, then edit the product title, product description, and image.

$\"\"$

Similar adjustments can be done by going to \"Products\" in Shopify Admin, find the original Shipping Protection product and edit in the following section:

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-how-to-set-up-cart-notes-user-guide-current-version-installed-since-2422025","how-to-set-up-cart-notes-user-guide-current-version-installed-since-2422025","How to set up Cart Notes (User Guide - Current Version - Installed since 24/2/2025)","Text field allow putting additional information",[679,680,681,682,683],[],{"_22":39,"_40":692,"_42":43},{"_22":689,"_40":690,"_42":691},{"_22":686,"_40":687,"_42":688},{"_22":617,"_40":685,"_42":619},{"_22":598,"_40":684,"_42":600},"

Fill in the title of the note box and the placeholder text of it

$\"\"$

Step 3:

Hit \"Save\" to save all the changes

$\"\"$

Step 4:

Enable the module

If the button says Enable, it means that the module is not enabled yet. Click on it to activate the module.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Cart Notes module in the feature menu.

$\"\"$

","common-use-case","

Example: Customer wants to notice the merchant about shipment, packaging or product content

","Common use case:","what-is-cart-notes","

It's a text box being hidden under a text line, allowing customers to put additional notice for seller such as special requirements or shipping notice.

$\"\"$

","What is Cart Notes?","

Text field allow putting additional information

","cart-art-how-to-set-up-rewards-bar-current-version-installed-since-2422025","how-to-set-up-rewards-bar-current-version-installed-since-2422025","How to set up Rewards Bar? (Current version - Installed since 24/2/2025)",[699,700,701,702],"Oct 6, 2025",[],{"_22":708,"_40":709,"_42":710},{"_22":427,"_40":707,"_42":429},{"_22":704,"_40":705,"_42":706},{"_22":453,"_40":703,"_42":455},"

$\"\"$

Reward Bar module includes 5 advanced settings in general settings:

Show rewards on empty cart: Reward bar will show even if the cart is empty
Allow customers changing added item quantities in their cart: Quantity of products added by \"Free product\" reward type can't be changed
Enable Currency converter on Rewards Bar: Reward bar will run dynamically according to the customer preferred currency
Add discount amount to rewards bar: Discounted amount will be re-added to the reward bar
Remove auto-added products when the cart value is lower than the Minimum Amount: Rewarded products are removed if cart value drops below the tier’s minimum. Each reward tier will also have 1 advanced settings: Show this tier to limited country only: Limit countries from seeing this tier. Each tier can be set to show for different countries

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","steps-to-set-up-a-reward-bar","

Step 1:

Navigate to the Cart Editor, select the cart that you want to edit. Then select Reward Bar module in the feature menu.

$\"\"$

Step 2:

Select the Template and how the reward bar will run

$\"\"$

You can select how the reward bar show \"With or without icon\". Also, select how it runs in the dropdown \"Count the reward bar based on\"

Total value: The amount that the customer have to pay for items in cart
Total quantity: Sum of cart product's quantity

Step 3:

Edit the tier to match your rule

$\"\"$

Reward types: Including 4 types: Free Shipping, Free Product, Discount, Free Gift. These 4 types will be presented by 4 icons (In #1 template) in cart. Their mechanism are different: Free Shipping and Discount will only change the icon (In #1 template) of the tier to visualize the reward. But Free Product will automatically add a product to cart when the cart value is larger than Minimum Amount, and Free Gift will work based on the set up inside Free Gift module
Reward Description: Text line show under reward icon
Minimum Amount: The smallest cart value that the customer need to purchase to achieve this reward
Text before completing this tier: Text line runs above reward bar before the tier gets filled

Step 4:

Edit reward color and final text

$\"\"$

Text after completing full reward bar: Text line above the reward bar shows when all the tiers are reached

Step 5:

Hit \"Save\" to save all the changes

$\"\"$

Step 6:

If the button says Enable, it means that the module is not enabled yet. Click on it to activate the module.

$\"\"$

Step 7:

Create matching discounts on Shopify

$\"\"$

Except for Free Gift, 3 other types will need to have discounts to work as rewards in cart. These discounts will be set up with the similar condition to the reward tier. For example: I have set up Free Shipping tier when the customer reaches $100 in Total value. I will have to set a automatic Free Shipping discount on Shopify with minimum purchase requirement of $100 then hit Save

$\"\"$

","Steps to set up a Reward Bar","

Example 1: Merchant wants to give free shipping fee for customers spending $100 and more

$\"\"$

Example 2: Merchants want to add multiple rewards: free shipping at $100, free product at $200 and 20% total order discount at $500

$\"\"$

","what-is-reward-bar","

","What is Reward Bar?","user","admin","appUrl","https://www.egohub.co"]