Widget Not Showing on Product Pages

Check the two Dashboard banners first:

• App embed inactive → click Activate app embed, toggle Ego Subscriptions on in the Theme Editor's App embeds panel, save.
• App block missing → click Add app block and place the block in your product template, save.

Recently published a new theme? Both must be re-enabled on the new theme — this is the most common cause of a widget that "suddenly disappeared".

In Subscription plans, open your plan and verify:

• Status is Active, not Draft.
• The product you're testing is among the selected products — or its collection is among the selected collections. Watch out: a product recently removed from the collection silently drops out of the plan.

The widget only renders on products that belong to at least one active plan.

Under Widgets, confirm:

• Show subscription widget on product pages is enabled (the master switch).
• At least one layout is active.
• If the variant you're viewing is sold out: Show widget on sold out variants is on, or switch to an in-stock variant.

Shopify hides subscription options entirely when the store's payment setup doesn't support recurring billing. Check Shopify admin → Settings → Payments: you need Shopify Payments (or another subscription-compatible gateway). This is often the culprit on brand-new stores and development stores.

If the widget renders but clashes with your theme (overlapping text, wrong fonts, misplaced position):

• Move the app block position in the Theme Editor (drag it in the product template).
• Use Custom CSS in the widget settings for fine adjustments.
• Or just message us via in-app chat — theme-fit adjustments are free.

Test in an incognito window (rules out caching), and try another product from the plan. If it still doesn't show, contact us via the in-app chat with your store URL and the product link — we'll diagnose it on your actual theme.