Why Are Gifts not Free?
Possible reasons why your gifts are not discounted as configured and how to resolve.
Gift is always added with full price
If the gift lands in the cart at full price:
In the campaign's gift settings, confirm the discount is set (e.g. Percentage = 100).
In Shopify admin → Discounts, confirm the automatic discount Ego Free Gift Discount exists and is active — don't delete or edit it manually; the app manages it.
If it's missing, please contact support.
Gift is sometimes not free
If the gift is added but not free all the time:
This can happen when another Shopify discount is active but is not configured to combine with the Ego Free Gift discount.
Ego Free Gift discounts are set to combine with other discounts by default. Check the combination settings of the other Shopify discount to make sure both discounts can apply at the same time.
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