Why Are Upsells Not Shown in Checkout Page/Thank you Page?
Possible reasons why your upsell campaigns are not displayed as configured.
Upsells on Checkout Page
Upsell blocks on the Checkout page are available only to stores on the Shopify Plus plan.
If your store is not on Shopify Plus, the offer cannot be displayed during checkout. Consider using a Product Page, Cart Page, Cart Drawer, Pop-up, Post-purchase, or Thank You Page offer instead.
If your store is on Shopify Plus, make sure the Ego upsell app block has been added to the Checkout page. For details on how to add the block, please view the section below.
Upsells on Checkout Page
The Thank You Page offer will not appear until you add the corresponding Ego app block.
To add the block:
From Shopify Admin, go to Online Store > Edit Theme.
Open the Checkout and accounts editor.
Select the Checkout or Thank you page you want to customize.
Click Add app block.
Select the Ego upsell block.
Position the block where you want the offer to appear.
Click Save.
After adding the block, confirm that the related campaign is active and that the test order meets its configured conditions.
Still not showing?
Check that:
The campaign status is Active.
The campaign schedule has started.
The customer or order meets all campaign conditions.
The offered products are active and available.
The app block was added to the correct page.
The Checkout page is being tested on a Shopify Plus store.
Contact our support team if the offer is still not displayed after completing these checks.
Still need help?
Our support team is available 24/7. Contact support →