Why Are Gifts Not Shown on Storefront?
Symptom-based troubleshooting: work through the exact issue you're seeing with Free Gift campaigns.
Nothing shows at all → check the app embed and campaign status
If no bar, widget, or gift appears anywhere, please check if the app embed is enabled and the campaign status is active.
To enable App embed:
Online Store > Edit Theme.
Toggle Ego Free Gift on in the Theme Editor's App embeds panel.
Save. Re-check after publishing any new theme — the embed is per-theme.
To activate a campaign:
Within the app, navgate to Campaigns.
Select the campaign you want to activate.
Click the button next to the campaign name and the status "Draft" to start the campaign.
Bar shows but no gift is added → check the campaign conditions
Open the campaign and verify, in order:
The cart truly meets the condition — right products (check the applies to targeting: a $100 cart of excluded products won't qualify), full threshold amount, correct quantity.
The gift is still available in stock or enable "Continue selling when out of stock".
Sub-conditions aren't excluding you: "New customer" excludes you as a repeat buyer; "Logged out" excludes you while logged in; a Specific link address campaign only fires when you arrive via that link. Test in an incognito window to simulate a fresh visitor.
A specific surface is missing -> check the theme compatibility
The required storefront surface may be missing or unsupported by your current theme.
Please contact our support team so we can check your theme compatibility and help set up the correct placement.
Campaign never fires → check priority conflicts
If another campaign has Stop on Match and matches the cart first (lower priority number), your campaign is skipped by design. Review priorities under "Works with other offers" and either re-order them or remove Stop on Match from the blocking campaign.
Still need help?
Our support team is available 24/7. Contact support →