Failed Payments & Retry Settings

Expired cards and insufficient funds are normal in subscriptions — what matters is recovering them automatically. With retries enabled, a typical timeline looks like this:

1. Day 0 — the scheduled charge fails. The contract shows under the Failed tab; the customer gets a "payment failed" email (if enabled) with a link to update their payment method.
2. Day 1, 2, … — the app retries automatically per your settings, notifying the customer on each failed attempt. The final-attempt email tells them exactly what happens if it fails again.
3. After the last retry — the app executes your chosen final action: skip the cycle, pause, or cancel the subscription.

If the customer fixes their card at any point, the next retry succeeds and the contract returns to normal.

Go to Settings → Billing settings:

• Retry failed payments — the master toggle. Turn it on; without it a single card hiccup silently costs you the order.
• Maximum number of retry attempts — 1 to 6 (default 3).
• Delay before retrying — 1 to 10 days between attempts (default 1).
• Send an email if a billing retry attempt fails — keep on; the email contains the payment-update link, which is how most failures get fixed.

Recommended starting point: 3–4 attempts, 2–3 days apart — spans a payday cycle without dragging on for weeks.

Your recovery toolkit:

• Filter the subscription list by Failed to see every affected contract.
• On the contract, use Send link to update payment method — the customer fixes the card in one click.
• Once fixed, open Past Orders and click Rebill order on the failed cycle (each cycle shows its attempt count and last attempt date).