Upcoming & Past Orders
Place, reschedule, skip, and rebill recurring orders — and read the billing history.
Upcoming orders
The Upcoming Orders tab lists the future billing cycles of a contract: products, next order date, total, email buffer days, and status (Queued or Skipped). Three actions per cycle:
- Place order — bill this cycle right now. Use when a customer asks to "send it early".
- Reschedule — pick a new date and time for the charge. If the new date collides with an active payment-retry (dunning) process, the app shows a warning first — resolve the failed payment before moving the date.
- Skip order — skip this cycle entirely; billing resumes with the next one. The cycle shows as Skipped, nothing is charged.
Past orders — reading the history
The Past Orders tab is the billing history. Each row shows the order number, products, the originally expected renewal date, how many billing attempts were made and when, and a status:
| Status | Meaning |
|---|---|
| Paid | Charged successfully; the Shopify order exists. |
| Billed / Unbilled | Whether the cycle has been processed by billing yet. |
| Skipped | The cycle was skipped (by you or the customer). |
| Cancelled | The cycle was cancelled with the contract. |
The first order carries a "First order" badge. For any cycle that failed to bill, click Rebill order to retry the charge manually — useful after a customer fixes their payment method.
Per-subscription email controls
Two per-contract controls fine-tune the reminder emails:
- Email Buffer Days — how many days before billing the customer's upcoming-order reminder goes out (default 2). Give prepaid or high-value contracts a longer buffer so customers have time to skip or edit.
- Stop sending upcoming order emails — mute reminders for this one contract only (e.g. at the customer's request).
Still need help?
Our support team is available 24/7. Contact support →