Question Settings & Behavior
Per-question toggles and content fields — what each does and when to use it.
Per-question settings
Every question has an advanced settings panel. Availability depends on the question type:
| Setting | What it does | Tip |
|---|---|---|
| Required | The customer must answer before continuing. | Use sparingly — every required question costs completions. |
| Randomize | Shuffles answer options per respondent. | Turn on for attribution questions to avoid first-option bias. |
| Alphabetical order | Sorts options A→Z. | Good for long neutral lists. |
| Other option | Adds an "Other" answer with a free-text field. | Almost always worth enabling on choice questions. |
| Show label | Labels on scale endpoints (left / center / right). | Anchors the scale ("Poor" / "Excellent"). |
| Multiple selection | Allow more than one pick on list-style questions. | — |
| Change layout | Button List & Image Choice: Vertical, 2 Columns, or 3 Columns. | 2 columns fits most mobile screens best. |
| Show discount summary | Surfaces the reward summary on the question. | Use with Promo Code flows so customers know a reward awaits. |
Content fields
Each question also has content fields: a heading (the question itself), an optional description (clarify what you're asking), the answer options, an input placeholder, and a max characters limit for text answers. Image Choice questions take an image per option with size, brightness, and border controls.
Pages, order, and progress
Questions live on pages. Per page you set a title, a description, how many questions per page show at once, and the order (drag to rearrange). Multi-page surveys show a progress bar — its color is styled per channel in the appearance settings.
Keep on-site widget surveys short: one to three questions per page converts best. Save longer questionnaires for the standalone page or email channel, and open them with a Welcome Screen.
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