Ego Survey

Installing & Activating Ego Surveys

Install the app, enable the app embed, and verify surveys can reach your customers.

Create Your First Survey

A full walkthrough of the builder — from template to live survey, with a worked example.

Survey Templates

Six ready-made starting points — what each is for and when to use it.

Question Types Reference

Every question type, its options, and which to pick for each job.

Question Settings & Behavior

Per-question toggles and content fields — what each does and when to use it.

Branching Logic & Actions

Route customers by their answers — and trigger emails and tags — with worked examples.

Reward Customers with Discount Codes

Set up the Promo Code question — on-screen or email-gated — step by step.

Customizing Survey Appearance

Colors, backgrounds, logos, positions — styled per channel, with a live preview.

Survey Channels Overview

The six ways a survey reaches customers — and how to choose.

On-site Widget & Exit-Intent Surveys

Pages, timing, positions, and frequency rules — configured step by step.

Thank You & Order Status Page Surveys

The highest-converting survey placement — how it works and how to use it well.

Email Surveys

Automatic post-order survey emails: triggers, delays, audience, and testing.

Targeting Rules

Every targeting condition explained, with recipes for the common setups.

Understanding Survey Analytics

Every metric defined, per-question charts, and how to read the numbers.

Viewing & Exporting Responses

Browse individual answers, archive noise, and export to Excel — with the full column list.

Google Sheets Integration

Real-time response sync to Sheets, two organization modes, and scheduled email digests.

Shopify Flow Integration

Trigger Flow automations the moment a customer submits a survey.

Survey Not Showing on Storefront

Symptom-based diagnosis — from the most common cause down.

Frequently Asked Questions

Channels, response timing, repeat-asking, tags, languages, and data handling.