Survey Not Showing on Storefront

Surveys on your store pages (Onsite Survey and Exit Intent) need the Ego Surveys app embed.

1. Open the app Dashboard. If the App embed card shows Inactive, click Activate app embed.

2. In the Theme Editor, turn on Ego Surveys and click Save.

If you recently published a new theme, turn the app embed on again for that theme.

See Installing & Activating Ego Surveys.

In Surveys, check that:

• The survey Status is Active.

• The channel you want is turned on in the survey's Channels tab.

• For Onsite Survey, the page you are testing is selected in Page targeting — for example, the survey targets Product Pages but you are testing on the home page.

A survey on the Order Status/Thankyou page channel only appears after you add the Ego Surveys block to your Thank you page in the checkout editor. See Thank You & Order Status Page Surveys.

The survey may be set up to skip you:

• User targeting — for example, the survey is only for new customers, or for another country.

• Timing — if the survey shows X seconds after load, wait for the delay.

• Widget recurrence — if you already answered or closed the survey, it may not show again, for example with Show only one or Stop after X attempts.

Tip: Test in an incognito window, so you visit the store as a new customer. If the survey still doesn't show, remove the targeting conditions, test again, then add them back one at a time.

Clear your browser cache and try another browser. If the survey still doesn't appear, contact us through the in-app chat with your store URL, the survey name and the page where you expect it to appear.