Surveys·2 min read

Reward Customers with Discount Codes

Set up the Promo Code question — on-screen or email-gated — step by step.

Overview

You can reward customers with a discount code at the end of your survey. The code is shown with the Promo Code content type, so customers can copy it and use it at checkout.

To offer a reward, you need to:

  1. Create the discount in Shopify

  2. Add a Promo Code to your survey

  3. Save the survey

Step 1 - Create the discount in Shopify

  1. From your Shopify admin, go to the Discounts and click Create discount

  2. Choose a discount type, for example Amount off order for 10% off the whole order

  3. Enter the discount code, for example THANKS10, and set the discount value

  4. Click Save

The survey only shows the code. Setting such as usage limits, minimum purchase and end date are controlled in Shopify

Step 2 - Add a Promo Code to your survey

  1. Open your survey in the builder

  2. in the Questions tab, click Add content below the question list

  3. In the Page group, click Promo Code, It is added at the end of your questions, so customers see it after they answer

Use the Add content button below the question list. The one under End screen only offers Thank You and Redirect URL

Step 3 - Set up the Promo Code

  • Heading and Description - the title and message customers see, for example "Thank you! Here's 10% off you next order."

  • Discount code - enter the code you created in Step 1. Customers see it in a box with a copy icon

  • Show button - turn on to show a button below the code. Enter its text in Button, for example Get coupon

Step 4 - Save and check

Click Save. Use the preview to check how the code looks on desktop and mobile

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