Gift Claim Behavior
Auto-add vs. let-them-choose, gift limits, and keeping carts honest with Works in reverse.
The two claim modes
| Mode | What the customer experiences | Use when |
|---|---|---|
| Automatically add products to cart | The moment they qualify, all gift items appear in the cart at the discounted price, with a notification toast. | The gift has no variants (one tote bag, one sample sachet). Zero friction. |
| Give customers a choice of products to add | A "Congratulations!" pop-up opens on the cart page and they pick their gift — including the variant (size, color). | Gifts with variants, or when choosing between several gifts is part of the fun. |
In choice mode you can also limit the total gifts added — e.g. the customer qualifies for 3 gift options but may add only 1.
Works in reverse — keep carts honest
Enable Works in reverse (advanced settings) and the app removes gift items automatically when the customer no longer qualifies — e.g. they remove products and fall below the threshold.
We recommend keeping this on for every campaign. Without it, a shopper can qualify, receive the gift, empty the rest of the cart, and check out with only the free item.
Tell the customer what just happened
A silent gift confuses shoppers ("what is this item in my cart?"). Pair the claim mode with display surfaces in Step 2:
- Auto-add → enable the Notification toast ("You've unlocked free gifts!").
- Choice mode → the Pop-up is the picker itself; customize its title/subtitle.
- Either → the announcement bar or product page widget before qualification, so the reward drives behavior before checkout.
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