Disable Other Pixels
If multiple pixels or integrations send events at the same time, it can cause:
Overview
If multiple pixels or integrations send events at the same time, it can cause:
- Duplicate events in Meta Events Manager
- Incorrect conversion tracking
- Unreliable analytics and campaign optimization
Disable Shopify’s Default Meta Pixel
Shopify provides a built-in Facebook & Instagram sales channel that may automatically send events to Meta. If this is enabled, it can duplicate the events sent by our app.
Step 1: Go to Shopify Admin and Click Facebook & Instagram in the left menu.
Step 2: Open the Settings tab.
Step 3: Find the Share Data / Pixel tracking section.
Step 4: Click Change.
Step 5: Set the tracking option to Disabled or remove the connected pixel.
=> This ensures Shopify will stop sending events through its built-in integration.
Disable Meta Pixel from Other Shopify Apps
To avoid duplicate tracking events, make sure to disable or uninstall other apps that also track Meta/Facebook Pixel or Conversion API.
If these apps remain active, they may send duplicate events to Meta, which can affect your tracking accuracy.
If you need assistance identifying or disabling other tracking apps, please contact our support team for help.
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