[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8,"_9":-5,"_10":11},"actionData","errors","root",{"_713":714},"modules/__root",{"_711":-5,"_712":-5},"modules/(public)/pages/_layout","modules/(public)/pages/resources/help-center/[appSlug]/[articleSlug]/index",{"_12":13,"_14":15,"_16":17,"_18":19,"_20":21},"app",{"_22":202,"_24":203,"_204":205,"_206":207,"_48":208,"_209":210,"_211":212,"_213":214,"_215":216,"_217":218},"category",{"_22":44,"_24":45,"_46":47,"_48":49,"_50":51},"article",{"_22":23,"_24":21,"_25":26,"_27":26,"_28":29,"_30":31,"_32":33,"_34":35,"_36":37},"related",[],"articleSlug","when-will-i-get-charged-after-the-trial-ends","id","cart-art-when-will-i-get-charged-after-the-trial-ends","slug","title","When will I get charged after the trial ends?","excerpt","sections",[38],"updatedAt","Jun 22, 2026","readTime","1 min","featured",false,"relatedSlugs",[],{"_22":39,"_40":41,"_42":43},"overview","content","

The Trial period lasts for 7 days (Basic, Advanced, and Pro plan) from the moment you install Ego Cart Upsell Cart Drawer. The subscription will be automatically added to Shopify billing cycle and billed right after the trial ends according to Shopify subscription charges.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","heading","Overview","cart-cat-billing-plans","billing-plans","label","Billing & Plans","icon","Settings","articles",[52,53,54,55,56,57,58,17,59,60,61,62],{"_22":188,"_24":189,"_25":190,"_27":191,"_28":192,"_30":75,"_32":76,"_34":35,"_36":193},{"_22":168,"_24":169,"_25":170,"_27":171,"_28":172,"_30":67,"_32":76,"_34":35,"_36":173},{"_22":145,"_24":146,"_25":147,"_27":147,"_28":148,"_30":67,"_32":76,"_34":35,"_36":149},{"_22":134,"_24":135,"_25":136,"_27":136,"_28":137,"_30":67,"_32":33,"_34":35,"_36":138},{"_22":122,"_24":123,"_25":124,"_27":124,"_28":125,"_30":126,"_32":76,"_34":35,"_36":127},{"_22":115,"_24":116,"_25":117,"_27":117,"_28":118,"_30":67,"_32":33,"_34":35,"_36":119},{"_22":108,"_24":109,"_25":110,"_27":110,"_28":111,"_30":67,"_32":33,"_34":35,"_36":112},{"_22":97,"_24":98,"_25":99,"_27":99,"_28":100,"_30":67,"_32":33,"_34":35,"_36":101},{"_22":90,"_24":91,"_25":92,"_27":92,"_28":93,"_30":31,"_32":33,"_34":35,"_36":94},{"_22":71,"_24":72,"_25":73,"_27":73,"_28":74,"_30":75,"_32":76,"_34":35,"_36":77},{"_22":63,"_24":64,"_25":65,"_27":65,"_28":66,"_30":67,"_32":33,"_34":35,"_36":68},"cart-art-if-i-change-from-paid-plan-to-free-plan-will-i-be-charged","if-i-change-from-paid-plan-to-free-plan-will-i-be-charged","If I change from Paid plan to Free plan, will I be charged?",[69],"Oct 2, 2025",[],{"_22":39,"_40":70,"_42":43},"

If you switch from a Paid plan to the Free plan before your trial ends, you won’t be charged.

However, if you downgrade after the trial has ended but before the current subscription period ends, you will still be charged for the full billing period. Shopify will automatically refund the unused portion of the billing cycle if the app is not uninstalled.

If you have any questions regarding this matter, please reach out to our support team.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-what-plans-we-offer-and-the-differences-installed-since-332026","what-plans-we-offer-and-the-differences-installed-since-332026","What plans we offer and the differences? (Installed since 3/3/2026)",[78,79,80],"Jul 6, 2026","2 min",[],{"_22":87,"_40":88,"_42":89},{"_22":84,"_40":85,"_42":86},{"_22":81,"_40":82,"_42":83},"explanation","

Multi cart: The Free plan and the Basic plan do not have the multi-cart feature, while Advanced plan allows up to 10 carts and Pro plan has a maximum of 50 different carts.
Announcement: You can only create a single announcement in Basic plan, while other paid plans can have multiple announcements (up to 5 announcements).
Multi-tier Progress Bar In the Free plan, the Rewards bar feature is not available. In paid plans, you can create up to 3 reward tiers, with 3 templates and confetti animation. If you only want the values of some specific products/collections to be counted in the Rewards bar, the feature is available in the Pro plan. The option to show rewards bar on empty cart is also only available in Pro plan.

$\"\"$

Basic Free Gift/Advanced Free Gift Free plan does not include the Free gift feature. In Basic and Advanced plan, the Basic Free Gift feature is available. This means that you can set up the free gift to be triggered by the minimum quantity of items in the cart or the minimum purchase amount. However, to unlock the option to trigger the free gift by buying specific products in the store (Advanced Free Gift), or selecting a specific variant of a product to be your free gift, you need to be in Pro plan.

$\"\"$

Upsell/Advance Upsell Upsell feature is not available in the Free plan. In the Basic plan, you can set up the Upsells by either AI recommended method or Manual method. With the Manual method, you can select the trigger of the upsells to be either \"All products\" or \"Specific products\".

$\"\"$

The locked features in the image above (Specific collection, Discounts, Advanced settings) are available in Advanced and Pro plan only, and you can also choose specific variants of the upsell in these 2 plans. In the Pro plan, you can show upsells when the cart is empty.

Basic Add-ons/Advanced Add-ons Free plan does not include the Add-ons feature. In Basic plan, you can set up the fixed price for your add-ons. However, to unlock the setting of Percentage Price, Tier Price, Auto-fulfill option and Add second Add-ons, you need to be in Advanced or Pro plan.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Explanation","plan-descriptions","

$\"\"$

For details, please check out the feature table in the Pricing page of the app.

$\"\"$

","Plan Descriptions","plans-and-pricing","

We have 4 plans for merchants to choose from: Free, Basic, Advanced and Pro.

Pricing

Plan	Pricing
Basic	$12.99/month ($29.99/month for Shopify Plus)
Advanced	$19.99/month ($39.99/month for Shopify Plus)
Pro	$39.99/month ($69.99/month for Shopify Plus)

Each paid plan has a free 7-day trial that can be cancelled anytime. You will only be charged when the 7th day is over.

","Plans and Pricing","cart-art-will-i-get-charged-after-uninstalling-the-app","will-i-get-charged-after-uninstalling-the-app","Will I get charged after uninstalling the app?",[95],[],{"_22":39,"_40":96,"_42":43},"

If you uninstall the app within the 7-day trial, you won’t be charged. After the trial ends, you will still be charged for the full subscription period, even if you uninstall before it ends. If you have any questions regarding this matter, please reach out to our support team.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-how-to-cancel-subscriptions","how-to-cancel-subscriptions","How to cancel Subscriptions?",[102,103],[],{"_22":39,"_40":107,"_42":43},{"_22":104,"_40":105,"_42":106},"steps-by-steps-guide","

If you prefer to not use the above link, please follow the steps below to uninstall instead:

Click on the \"Ego Cart Upsell\" app on the Apps menu of your Shopify Admin.
Select the \"Pricing\" tab on the left side of the screen.
Click select under FREE block - confirm the plan, then it's all done. You will be free of charge from now on.

| Please change the app plan to FREE before uninstalling the app to get rid of over-charged.

Rest assured that Ego doesn't leave any code behind on your store when uninstalled since it is enabled through an app embed.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Steps by steps guide:","

If you're running into any issues with how Ego is working, please feel free to reach out to us in the chat on the bottom right of the app. We're always happy to help troubleshoot and we always appreciate feedback.

If you're still set on parting ways with us though, all you need to do is change to FREE plan in our Pricing tab; changing app plan to FREE will automatically cancel your subscription to Ego. !

$\"\"$

","cart-art-is-it-easy-to-switch-between-plans","is-it-easy-to-switch-between-plans","Is it easy to switch between plans?",[113],[],{"_22":39,"_40":114,"_42":43},"

Yes, it is really easy to switch plans. To switch between plans, go to the Pricing page and select your desired plan.

$\"\"$

You will then be directed to your Shopify admin to approve the subscription. If you have unused days from your previous plan, Shopify refunds you automatically in the form of Shopify credits.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-if-i-change-from-paid-plan-to-free-plan-will-i-lose-the-features-or-effects-that-","if-i-change-from-paid-plan-to-free-plan-will-i-lose-the-features-or-effects-that-were-available-in-the-previous-plan","If I change from Paid plan to Free plan, will I lose the features or effects that were available in the previous plan?",[120],[],{"_22":39,"_40":121,"_42":43},"

Upon downgrading, all data regarding your setup remains. However, there are a few points you should consider:

We will select list of carts based on the number of carts available on your plan (Default cart will stay)
You can still edit the features available in your previous plan but they can not be active unless you upgrade your plan again --- Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-what-plans-we-offer-and-the-differences","what-plans-we-offer-and-the-differences","What plans we offer and the differences?",[128,129,130],"May 21, 2026",[],{"_22":87,"_40":133,"_42":89},{"_22":84,"_40":132,"_42":86},{"_22":81,"_40":131,"_42":83},"

Multi cart: Free plan and the Basic plan do not have the multi-cart feature, while Advanced plan allows up to 10 carts and Pro plan has a maximum of 50 different carts.
Announcement: You can only create a single announcement in Basic plan, while other paid plans can have multiple announcements (up to 5 announcements).
Single Tier Progress Bar/Multi-tier Progress Bar In Free plan, you can only create 1 tier with the Rewards Bar feature. Some of the settings are locked, specifically selecting templates for rewards bar and show rewards on empty cart, and adding animation. In paid plans, you can create up to 3 reward tiers, with 3 templates. Confetti animation is available in Basic plan. The option to show rewards bar on empty cart is only available in Pro plan. !

$\"\"$

f you only want the values of some specific products/collections to be counted in the Rewards bar, the feature is available in the Pro plan. !

$\"\"$

Basic Free Gift/Advanced Free Gift Free plan does not include the Free gift feature. In Basic and Advanced plan, the Basic Free Gift feature is available. This means that you can set up the free gift to be triggered by the minimum quantity of items in the cart or the minimum purchase amount. However, to unlock the option to trigger the free gift by buying specific products in the store (Advanced Free Gift), or selecting a specific variant of a product to be your free gift, you need to be in Pro plan. !

$\"\"$

Basic Upsell/Rules Based Upsell In Free plan, you can only create up to 10 upsell offers, while paid plans allow up to 50 upsell offers. In Free plan and Basic plan, there are no advanced upsell conditions and upsell discounts. !

$\"\"$

ee locked features in the image above (Specific collection, Discounts, Advanced settings) are available in Advanced and Pro plan only, and you can also choose specific variants of the upsell in these 2 plans. In the Pro plan, you can show upsells when the cart is empty.

Basic Add-ons/Advanced Add-ons Free plan does not include the Add-ons feature. In Basic plan, you can set up the fixed price for your add-ons. However, to unlock the setting of Percentage Price, Tier Price, Auto-fulfill option and Add second Add-ons, you need to be in Advanced or Pro plan.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","

$\"\"$

For details, please check out the feature table in the Pricing page of the app.

$\"\"$

","

We have 4 plans for merchants to choose from: Free, Basic, Advanced and Pro.

Pricing

Plan	Pricing
Basic	$12.99/month ($29.99/month for Shopify Plus)
Advanced	$19.99/month ($39.99/month for Shopify Plus)
Pro	$39.99/month ($69.99/month for Shopify Plus)

Each paid plan has a free 14-day trial that can be cancelled anytime. You will only be charged when the 14th day is over.

","cart-art-can-i-cancel-my-subscription-at-anytime","can-i-cancel-my-subscription-at-anytime","Can I cancel my subscription at anytime?",[139,140],[],{"_22":39,"_40":144,"_42":43},{"_22":141,"_40":142,"_42":143},"how-to-cancel-subscription","

Step 1: Access the Pricing page from the app menu's bar

$\"\"$

Step 2: Click Active in Free plan to downgrade your plan

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","How to cancel subscription","

Absolutely! At Ego, we prioritize flexibility and control over your subscription. You can cancel anytime without hassle. Plus, the first 14 days of a paid subscription are completely free. If you decide to cancel within this period, you won’t be charged.

","cart-art-app-billing-cycle","app-billing-cycle","App billing cycle",[150,151,152,153,154],[],{"_22":39,"_40":167,"_42":43},{"_22":164,"_40":165,"_42":166},{"_22":161,"_40":162,"_42":163},{"_22":158,"_40":159,"_42":160},{"_22":155,"_40":156,"_42":157},"where-to-see-app-charges","

You can review all app charges directly in your Shopify Admin:

Go to Settings > Billing.
View your current and past invoices.
App charges are listed as line items under App Charges or App Usage Charges. For more detailed information, Shopify provides an official breakdown here: Shopify Help Center – App Charges ---

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Where to See App Charges","billing-timeline-example","

Let’s say you install an app on May 20 and approve a $12.99/month recurring charge:

Your first app billing cycle is May 20 – Jun 19.
You’ll be charged $12.99 on your next Shopify invoice, even if your main Shopify subscription renews on a different date.
On Jun 19, the next $12.99 will be billed, starting a new 30-day app billing cycle. Please note: App billing cycles and your Shopify billing cycle may not always align. This means charges can occasionally appear larger than expected, especially if Shopify combines multiple app billing periods (e.g., two months of charges) into a single invoice.

$\"\"$

","Billing Timeline Example","types-of-app-charges","

There are three main types of charges you may see from an app:

Recurring Application Charges (most common)

A flat monthly fee — for example, $12.99/month for Ego Basic plan.
Billed every 30 days starting from the approval date.
Automatically renews unless canceled.

Usage Charges

Based on how much you use the app (e.g., based on orders, views, or other metrics).
These are added to your invoice within your Shopify billing cycle.

One-Time Charges

A single charge, typically for a special feature, upgrade, or add-on.
Billed once and not repeated unless explicitly triggered again. ---

","Types of App Charges","what-is-an-app-billing-cycle","

An app billing cycle is the interval at which you are charged for using a third-party app on your Shopify store. Shopify manages billing for most apps (including Ego), so your app charges are added directly to your Shopify invoice.

Key Points:

App billing cycles do not necessarily match your Shopify subscription billing cycle.
Each app you install may have its own billing cycle, which usually starts on the day you approve the app charge.
Charges are typically recurring monthly, but apps can also use usage-based or one-time charges. ---

","What is an App Billing Cycle?","

When using apps through Shopify, including Ego, it's important to understand how app billing cycles work so you can manage your charges and subscriptions effectively. This guide will walk you through how Shopify handles billing for third-party apps, what to expect on your invoice, and how billing cycles relate to your Shopify subscription.

","cart-art-will-i-get-charged-more-when-i-change-the-plan","will-i-get-charged-more-when-i-change-the-plan","Will I get charged more when I change the plan?","We understand that your needs may change over time. Here’s what to expect when you upgrade or downgrade your subscription plan.",[174,175,176,177],[],{"_22":39,"_40":187,"_42":43},{"_22":184,"_40":185,"_42":186},{"_22":181,"_40":182,"_42":183},{"_22":178,"_40":179,"_42":180},"ii-downgrade-plan","

When downgrading, Shopify will show a confirmation message. After confirming, you will lose access to features exclusive to the higher-tier plan.

When switching to a lower monthly plan, Shopify will automatically apply a credit for the unused portion of your current plan.

Proration Formula:

Credit = (current_plan_cost - new_plan_cost) × (remaining_days / 30)

Example:

You're on the Premium Plan ($39.99/month) and downgrade to the Advance Plan ($19.99/month) on Day 15.

Calculation:

($39.99 - $19.99) × (15/30) = $10.00

You’ll receive a $10.00 credit, automatically applied to your next app charge.

🔍 To check your credits: Go to Shopify Admin → Settings → Billing → Credits *More info: Shopify – Manage Billing

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","II. Downgrade Plan","i-upgrade-plan","

When you upgrade to a higher plan, Shopify will ask you to approve the new charge. Learn more about how Shopify handles app charges here.

Once approved:

You’ll immediately unlock all features of the new plan.
All your existing data will remain intact.
Your current recurring charge will be canceled and replaced with the new one. 💡 If you upgrade mid-cycle, a prorated charge will apply based on the remaining days in your billing cycle.

Proration Formula:

Total = current_plan_cost + (new_plan_cost - current_plan_cost) × (remaining_days / 30)

Example:

You're on the Advance Plan ($19.99).
On Day 15 of the cycle, you upgrade to the Premium Plan ($39.99).

Calculation:

$19.99 + ($39.99 - $19.99) × (15/30) = $19.99 + $10.00 = $29.99

Your invoice will reflect two charges:

$19.99 for the Advance Plan
$10.00 for the upgrade If you upgrade on the same day your billing cycle starts, you’ll simply be charged the full price of the new plan (e.g., $39.99 for Premium). ---

","I. Upgrade Plan","table-of-contents","

I. Upgrade Plan

II. Downgrade Plan

📌 Note: Ego uses Shopify’s billing system, but operates on its own 30-day billing cycle, which may not align exactly with Shopify's invoice cycle. Most app charges will appear on your next Shopify invoice.

For more, see Shopify’s Billing Help Article.

","Table of Contents","

We understand that your needs may change over time. Here’s what to expect when you upgrade or downgrade your subscription plan.

","cart-art-ego-pricing-policy-installed-in-april-2026","ego-cart-pricing","Ego Cart Upsell Pricing","Ego Cart Drawer Pricing Policy",[194,195],[],{"_22":199,"_40":200,"_42":201},{"_22":196,"_40":197,"_42":198},"faq","

When does billing start?

Billing starts on day 8, after your 7-day free trial ends. This is also when Ego begins counting eligible orders.

Does Ego count orders during the free trial?

No, orders are not counted during the 7-day free trial. Counting begins only after the trial ends.

Can I use the app without subscribing?

Yes, you can open the app and set up features without subscribing. However, you will not be able to change your cart status to Active until you activate your subscription.

What happens if I move into a higher tier?

As soon as your eligible order volume reaches a higher tier, Ego automatically creates the corresponding additional charge. That charge will then appear on your Shopify invoice.

What happens if I cancel in the middle of the billing cycle?

Your cart will be moved to Draft, Ego will stop being active on your store, and order counting will stop from that point forward. Unused order quota from the tier you already paid for is not refunded.

Do all paid subscribers get access to all features?

Yes, all features are unlocked once you subscribe.

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","FAQ","ego-pricing-billing","

This article explains how Ego pricing works, how orders are counted, when charges begin, and what happens if you cancel your subscription.

Pricing Overview

Ego uses a usage-based pricing model based on your store’s monthly order volume while Ego is active.

Your total charge is made up of: Total charge = Base fee + Usage fee

Base fee: $14.99/month
Usage fee: depends on the number of eligible orders generated through your Shopify Online Store during your billing cycle

Monthly order volume	Base fee	Usage fee	Total charge
0-20 orders	FREE	$0.00	FREE
21-200 orders	$14.99	$0.00	$14.99/month
201-500 orders	$14.99	$10.00	$24.99/month
501-1000 orders	$14.99	$25.00	$39.99/month
1001+ orders	$14.99	$55.00	$69.99/month

Free trial

Ego includes a 7-day free trial.

You will not be charged during the free trial.
Order counting does not begin during the free trial.
Billing and order counting both begin on day 8.

How billing works

After ended the trial, when you subscribe to Ego:

You are not charged for the first 20 orders.
From order number 21, you will be charged the base fee of $14.99.
If your store reaches a higher usage tier during the billing cycle, an additional charge is created immediately when that tier is reached.
These charges will appear on your Shopify invoice, based on Shopify’s monthly billing process.

How orders are counted

An order is counted toward Ego usage when all of the following are true:

The order is created through your store’s Shopify Online Store channel
Your 7-day free trial has ended
You have the subscription plan active

Billing cycle

Ego usage is measured within your 30-day billing cycle. Your order count resets at the start of each new billing cycle.

","Ego Pricing & Billing","cmpv17ttx000o97b4207vce57","cart-drawer","name","Ego Cart Drawer","tagline","Slide-out cart with upsells & rewards","ShoppingCart","description","Setup, customization, and troubleshooting for the Cart Drawer app.","status","live","appStoreUrl","https://apps.shopify.com/opus-cart-drawer-cart-upsell","articleCount",47,"categories",[219,220,15,221],{"_22":584,"_24":585,"_46":586,"_48":587,"_50":588},{"_22":261,"_24":262,"_46":263,"_48":264,"_50":265},{"_22":222,"_24":223,"_46":224,"_48":225,"_50":226},"cart-cat-troubleshooting-faq","troubleshooting-faq","Troubleshooting & FAQ","Wrench",[227,228,229],{"_22":254,"_24":255,"_25":256,"_27":256,"_28":257,"_30":67,"_32":33,"_34":35,"_36":258},{"_22":237,"_24":238,"_25":239,"_27":239,"_28":240,"_30":67,"_32":33,"_34":35,"_36":241},{"_22":230,"_24":231,"_25":232,"_27":232,"_28":233,"_30":67,"_32":33,"_34":35,"_36":234},"cart-art-how-can-i-test-the-cart-without-enabling-on-live-store","how-can-i-test-the-cart-without-enabling-on-live-store","How can I test the cart without enabling on Live Store?",[235],[],{"_22":39,"_40":236,"_42":43},"

You can play around with the features of the cart without showing the cart on your live store, by enabling Ego in a draft theme.

Step 1:

Go to the Themes page in your Shopify admin. !

$\"\"$

Step 2:

Find your draft theme, then click the Customize button. !

$\"\"$

Step 3:

In the editor, click the App embeds icon (looks like a puzzle piece). !

$\"\"$

Step 4:

Find Ego Cart in the list and enable it. Hit Save. !

$\"\"$

Step 5:

Click Preview to check how the cart appears in your draft theme. !

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","cart-art-why-cant-i-see-my-upsell-product-on-the-storefront","why-cant-i-see-my-upsell-product-on-the-storefront","Why can’t I see my Upsell product on the Storefront?",[242,243,244],[],{"_22":251,"_40":252,"_42":253},{"_22":248,"_40":249,"_42":250},{"_22":245,"_40":246,"_42":247},"online-store-sales-channel","

Ensure the product is available in the Online Store sales channel:

Go to your Shopify Admin → Products tab.
Select the product.
In the Publishing section (top right), look for a green dot next to Online Store. !

$\"\"$

f it’s not there:

Click the three-dot icon in that section.
Select Manage Sales Channels.
Add the product to Online Store.

$\"\"$

Need help? Let us know via in-app live chat or email: help@egohub.co 🤩

","Online Store Sales Channel","active-status-vs-draft-status","

Make sure the product is set to Active. If the product is marked as Draft, it will not display as an upsell.

You can verify this in the Products tab of your Shopify Admin.
Look at the Status column next to the product name.

$\"\"$

","Active Status VS. Draft Status","track-quantity","

If “Track quantity” is enabled, the product must have available inventory. Check the Available column in your Shopify Admin:

If the number is 0, the add-on won’t appear.
Shopify uses four different inventory states. You can learn more about them here. For single-variant products:
Scroll to the Inventory section to view stock levels.

$\"\"$

For multi-variant products:

Go to the Variants section.
Click on each variant to view its inventory settings. ---

","Track Quantity","cart-art-why-ego-cart-doesnt-open-when-i-click-atc","why-ego-cart-doesnt-open-when-i-click-atc","Why Ego cart doesn't open when I click ATC?",[259],[],{"_22":39,"_40":260,"_42":43},"

Have you encountered an issue where the Ego cart does not open when you click on the Add to cart button on your store's pages, even though it's activated? This can be frustrating and may prevent your customers from completing their purchases. In this article, we will explain why this may be happening and how you can resolve it.

What is causing this issue?

The most common reason for the Ego cart not opening is due to the add to cart event being overlapped or over-ridden by other applications or theme on your store. The add to cart event is what triggers the Ego cart to open, so if it is not functioning properly, the cart will not open as expected.

How can I resolve this issue?

If you are experiencing this issue, the best course of action is to contact our support team. Our team of experts will be able to identify the root cause of the problem and provide you with the optimal solution.

$\"\"$

In some cases, the issue may be related to a specific app or theme on your store. In this case, our support team may recommend disabling or removing the app or making changes to your theme's code to resolve the issue.

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