Forgot Password Notification Setup Guide

1. Overview

The Forgot Password Notification feature allows you to update your Shopify forgot password email so customers are directed to the correct password reset flow for your mobile app.

This setup helps ensure that the password recovery experience works properly between Shopify and your mobile app.

2. Where to Set It Up

You will need to configure this in 2 places:

• Ego Mobile Builder: to get the code or URL you need
• Shopify Notifications: to update the forgot password email template

3. Standard Setup Flow

Step 1: Open Forgot Password Notification settings in Ego Mobile Builder

• Go to Ego Mobile Builder
• Open Settings
• Select Forgot Password Notification

The system will display the code or URL you need for the email template.

Step 2: Copy the code shown in the settings

• Copy the full code snippet displayed in the setting screen

Notes:

• Make sure to copy the entire content

Step 3: Open Shopify Notifications

Click “Open Shopify Notifications” in settings and find the email notification related to Forgot password or Customer account reset

Step 4: Paste the code and save

• Open the corresponding email template
• Paste the code copied from Ego Mobile Builder into the required location
• Click Save

Notes:

• Make sure you do not accidentally remove other important parts of the email template
• After saving, the updated template will be used for forgot password emails

Step 5: Preview

• Use the Preview function in Shopify Notifications

• Check that:
• The email content displays correctly
• The reset password link is correct
• The layout is not broken

4. Special Case: If the email template has already been customized

If you have already customized the email template in Shopify Notifications, you do not need to replace the entire template.

Instead, only update the reset password link by following these steps:

Step 1: Find this text in your existing email template and copy it:

Find the current reset password text or URL in your existing email template.

Step 2: Replace it with the URL below:

Replace the existing reset password URL with the URL provided in the Forgot Password Notification setting in Ego Mobile Builder.

Step 3: Save

• Click Save to apply the changes

Notes:

• Only replace the required URL
• Keep the rest of your customized email template unchanged to preserve your branding and existing content

5. Best Practices

Back up your template before editing

Before making any changes:

• Copy your current email template
• Save it in a note or backup file

This makes it easier to restore the original version if needed.

Replace only what is necessary

If your email template is already customized:

• Only replace the reset password URL
• Do not replace the full template unless necessary

This helps preserve:

• Branding
• Layout
• Existing custom content

Verify the link carefully

After updating the template:

• Double-check that the URL was pasted correctly
• Make sure there are no extra spaces
• Make sure no characters are missing

Even a small error in the URL can break the password reset flow.

Always test with Preview

After saving:

• Always preview the email
• Check both the email content and the reset password link

If possible, send a test email to verify the full end-to-end flow.

6. Expected Outcome

After the setup is completed:

• Forgot password emails will use the correct reset link for your mobile app
• Customers will be guided through the correct password recovery flow
• The risk of incorrect redirects or broken reset flows will be reduced

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